IT Business Systems Analyst IV

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.

As an IT Business Systems Analyst IV, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems. You will interact with others and resolve issues with IT support teams. We appreciate your new perspective on solutions for our ever-evolving IT needs!

As an IT Business Systems Analyst, you’ll collaborate with IT and Business teams to deliver key projects that enhance environmental processes and systems. You will focus on implementing and improving solutions managed by the Environmental Services and Field Environmental (SET) organizations. Your daily tasks will include understanding business processes and challenges, gathering requirements, and designing and testing solutions. Working closely with project managers, IT developers, and support teams, you will ensure successful project delivery and long-term support.

Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

Responsibilities/Expectations:

• Acts as liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems.
• Serves as subject matter specialist and business partner between IT and business/end-user team(s)
• Creates annual budget analysis and cost management for responsible application including projects, ongoing maintenance, support and licensing
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses to align IT solutions with business initiatives
• Identifies continuous improvement opportunities for cost reduction, avoidance and improved application performance
• Modernizes, upgrades and conducts application health checks as the need arises to ensure system stability
• Collaborates with assigned resources to handle project-related activities for assigned applications
• Prepares recurring application dashboard metrics and reports to show analysis on specific key data points and provides cost transparency for applications, as requested
• Other duties as assigned

Education/Years of Experience:

• Required: High school diploma or GED and a minimum fifteen (15) years' IT experience, OR Associate's degree and a minimum ten (10) years' IT experience, OR Bachelor's degree in IT-related field and a minimum eight (8) years' IT experience

Other Requirements:

• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Needs proficient knowledge of Microsoft Office Application and PC skills
• Identifies issues and implements solutions to enhance performance, efficiency, and safety
• Utilizes project management skills with a focus on managing small to medium-sized projects
• Preferred: Experience working with Environmental business processes and systems
• Preferred: Experience with Agile project delivery and Process improvement/Lean methodologies
• Preferred: Experience with SQL, Microsoft Power Platform/Products and Microsoft Azure DevOps (ADO)

About Tulsa:

Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.

Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on CNN Travel's best destinations to visit in 2022!

Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out visittulsa.com to learn more!

Why Choose Williams?

We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire.  With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!

• Competitive compensation
• Annual incentive program
• Hybrid work model - one work from home day each week for most office-based roles
• Flexible work schedule for most field-based roles
• 401(k) with company matching contribution and a fixed annual company contribution
• Comprehensive medical, dental, and vision benefits
• Generous company-paid life insurance and disability benefits
• A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts
• Paid time off, including floating and company holidays
• Wellness Program with annual rewards
• Employee stock purchase plan
• Robust employee learning and development
• High internal mobility (we promote from within)
• Parental leave (we provide up to 6 weeks for each parent)
• Fertility coverage and adoption benefits
• Domestic partner benefits
• Educational reimbursement
• Non-profit donation matching contributions and time off to volunteer
• Employee resource groups
• Employee assistance programs
• Technology to make our work more productive and collaborative
• Regular employee engagement surveys and feedback processes

Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

For more information, please visit https://www.williams.com/careers/total-rewards/.

Education Requirements:

Skill Requirements:

Competency Requirements:

Action oriented (3 - Meets Expectations), Collaborates (3 - Meets Expectations), Communicates effectively (3 - Meets Expectations), Customer focus (3 - Meets Expectations), Drives results (3 - Meets Expectations), Ensures accountability (3 - Meets Expectations), Instills trust (3 - Meets Expectations)