IT Business Analyst

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering IT Project Delivery with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

1. A bachelor's degree in computer science, information technology, or a related field is often required, along with project management certification such as PMP (Project Management Professional).

2. Have minimum 2 years experience in IT project management, with a proven track record of successfully leading and delivering complex IT projects.

3. Strong understanding of IT systems, software development methodologies, infrastructure, and other technical aspects relevant to the projects being managed.

4. Excellent communication and interpersonal skills to effectively interact with technical teams, stakeholders, and senior management.

5. Demonstrated leadership and team management skills to motivate, mentor, and guide project teams to successful project completion.

6. Ability to identify, assess, and mitigate project risks, and experience in implementing risk management strategies.

7. Proficiency in creating and managing project budgets, resource allocation, and cost control.

8. Experience in managing relationships with various stakeholders, including clients, vendors, and internal teams.

9. Familiarity with change management processes and experience in handling project scope changes and their impact on project delivery.

10. Strong analytical and problem-solving abilities to address complex technical challenges and find innovative solutions.

Nice to Haves: 

• Ability to build and manage relationships with the key internal stakeholders 

On the job you will: 

Planning :

• Responsible for overseeing the planning, execution, and delivery of IT projects within budget and on schedule.
• Assists the PMO in coordinating and managing project activities, resources, and timelines.
• Develop and maintain project plans, including defining project scope, objectives, timelines, and resource requirements.

Resource management:

• Manage project resources, including allocating workloads, tracking time and expenses, and ensuring that resources are utilized efficiently.

Communicate with stakeholder :

• Works with stakeholders to gather and analyze business requirements, and translate them into IT project deliverables.
• Regularly engage with project stakeholders to provide updates on project progress, gather feedback, and address any concerns or issues that need attention.

Task coordination :

• Coordinate with team members to assign tasks, track progress, and ensure that project deliverables are being completed according to schedule.
• Maintain accurate and up-to-date project documentation, including project plans, requirements, design documents, and any other relevant project artifacts.
• Provides technical support and assistance to project team members and end users during the implementation and delivery of IT projects.
• Manages relationships with third-party vendors and service providers to ensure the delivery of IT project components and services.

Quality assurance:

• Monitor and review project deliverables to ensure that they meet quality standards and align with project requirements

Risk management:

• Identify potential risks and issues that may impact project delivery, and develop strategies to mitigate these risks.
• Identify and address any issues or roadblocks that may arise during project delivery, and work with the project team to find solutions.
• Assess and manage changes to project scope, schedule, and requirements, and communicate these changes to the project team and stakeholders.

BAU :

• Ensure all necessary documentation, training, support, and handover processes are in place to enable the successful integration of the project deliverables into the organization's ongoing operations and maintenance(BAU).

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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