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Job Summary
The IT Analyst I is responsible for the analysis of data/systems, researching alternatives, identifying potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post-implementation performance. They must have the ability to translate data into actionable information. The IT Analyst I supports applications, databases, processes, and business and clinical functions as they relate to their specific business or clinical area.
Essential Job Functions
- Provide support for systems, processes, and customers and respond in a timely manner to incidents.
- Assists with the implementation of clinical and business solutions.
- Analyze information required to make clinical and business decisions.
- Translate data into meaningful information.
- Ability to carry out assignments as specified/directed.
- Ability to balance workload and escalate to management as appropriate to meet service levels.
- On-going research of solutions and best practices.
- Collaborate with other team members, customers, and management.
- Demonstrates technical proficiency within assigned clinical and business functions.
- Proficient in the applications/tools used within the department for Time Management, Incident Management, Change Management, Time Reporting, Communications, and other tools as provided.
- Leads conference calls, meetings, and online meetings to facilitate issue resolution and coordinate application upgrades and enhancements.
- Handles customer questions and concerns, communicates well with customers, and handles service problems politely and efficiently.
- Seeks out educational opportunities within the organization as well as outside to enhance skill set.
Education Qualifications Required
- Bachelor’s degree and 3 years of related experience or 6 years of experience in lieu of a degree
- 1-3 years of successful analytical experience within a complex healthcare environment
- 1-3 years of demonstrated IT success within a field of expertise.
Additional Job Descriptions
- Fully remote
- Periods of high stress and fluctuating workloads may occur.
- Long-distance or air travel as needed- not to exceed 10% travel.
Top Skills
What We Do
Global Health and Technology Consulting. We connect people, data, and technology to create a healthier world. Let’s work together. Let’s connect healthcare.
Nordic helps healthcare organizations harness the power of technology to create healthier systems that lead to healthier businesses. Our global team of more than 1,400 professionals combines deep clinical experience, extensive technical knowledge, insightful strategic vision, and proven operational capability, to deliver transformational outcomes for providers and the people in their care. Nordic provides a broad range of consulting services, including strategic advisory, digital and cloud initiatives, implementation and support, and enterprise technology transformation. Our more than 500 clients trust us to help them identify and focus on the most important priorities, and consistently deliver business-changing impacts that make health systems, and the people they serve, healthier.
