Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.
SUMMARY
Screen all broadband internet troubles and any other technical support requests, as needed. Communicate with customers to resolve connection and email issues or request additional customer assistance, as needed. Identify opportunities to provide leads to Customer Service to upgrade existing customer's level of service(s). Provide world class customer service and first call resolution.
RESPONSIBILITIES
- Respond to customer requests regarding internet troubles via phone, email, chat, text and social media to resolve issues with internet connectivity, email and other internet related issues, and with regard to various operating systems.
- Properly document and capture customer interactions and contact information via ticketing system.
- Recognize opportunities to upsell/upgrade customer's level of internet service, as well as other services, in order to meet or exceed customer lead objectives.
- Work with other departments within the Enterprise, including but not limited to, Network, Engineering, CNOC, Testboard and Plant, to identify, track and resolve customer issues and outages.
- Perform other duties as required, including but not limited to: Training, ReadyHome Lite, SMA, CNOC and other special projects, as assigned.
- Keep Team Supervisor informed as to the need for additional training on internet related topics.
- Adhere to departmental guidelines, as related to attendance and performance.
REQUIREMENTS
- High School Diploma/GED required; 2 year computer degree preferred.
- 1-2 years customer service in a technical environment and or computer networking experience preferred.
- Must have excellent communication and interpersonal skills. Must also have troubleshooting and computer skills.
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Equal Opportunity Employer/Contractor
What We Do
At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way.
Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals.
With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast.
In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion.
If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team!
For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers
