As a Desktop Support Specialist 2, you will develop, maintain, and deploy client computer images and software delivery packages. You will serve as support to Help Desk and other Desktop Support Specialists on complex hardware/software client computer issues and perform patch and anti-virus Update according to best practices, as well as perform general server maintenance and administration as needed.
Work to identify and deliver required Personal Computer (PC) service levels. Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs on a daily basis. Support the development and implementation of new computer projects and new hardware installations. Construct, install, and test customized configurations based in various platforms and operating systems. Address issues identified through Help Desk calls, texts, and/or emails by performing on-site analysis, diagnosis, and resolution of moderately complex PC problems for a variety of end users. Recommend and implement corrective hardware solutions, including off-site repair. Install, monitor, and maintain software on management and utility servers. Also serve as backup support to server administrator(s). Accurately document instances of hardware failure, repair, installation, and removal. Develop technical documents for installation and for troubleshooting various hardware and software issues. Provide guidance to junior members of the team. Conduct research on computer hardware/software products in support of PC procurement and development efforts. Evaluate and recommend hardware/software products for purchase.
For this role, you will need to have an Associate Degree, Bachelor's Degree, or equivalent experience. 2 year of relevant work experience. We would prefer you to have 4 years of relevant work experience, Jira or other Service Management software experience. Microsoft Certified Solutions Expert (MCSE) designation; A+ (CompTIA).
Work Shift
First Shift
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Top Skills
What We Do
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes.
Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people.
A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
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