International Operations Manager

The Manager, International Operations is responsible for managing operational processes and ensuring Lineage’s shipments comply with the rules and regulations of the international trade. The Manager, International Operations is also responsible for collabortating with other department and outside vendors to ensure proper execution of trade. This position will lead the daily operation and coordination of ocean freight operations including supervising staff, maintaining customer accounts, negotiating rates with carriers, handling accounting, dealing with export and import regulations, handling claims and disputes, and ensuring smooth operations.

 Essential Duties and Responsibilities

• Manages the day-to-day import/export/Foreign to Foreign activities to ensure problem shipments are addressed with customers, partners, international customs agencies, and/or carriers.
• Leads a team of Logistics Specialists or Coordinators to meet or exceed customer delivery schedule through the coordination for shipments via ocean, air, truck to meet delivery dates.
• Continuously reviews and analyzes current transportation and day-to-day processes for opportunities to improve quality and services; Proposes improvement projects.
• Maintains compliance with all import/export and industry regulations.
• Frequently interacts with team, outside customers, and/or functional peer groups at various management levels.
• Conducts presentations/training of technical information concerning specific compliance topics, specific projects, TMS System etc.
• Manages operational reporting / exception reporting to ensure timely and accurate processing, issue resolution and timely submission of all customs activities.

• Drives Innovation – Formulates innovative ideas and approaches to processes, systems or services; seeks and implements opportunities to improve, streamline or re-invent work processes; tries different and creative ways to deal with issues and opportunities.
• Delivers Flawless Execution – Actively manages work to ensure the right time and right price for all operations services; demonstrates passion for delivering superior results; strives to continuously improve processes, systems or services.
• Builds Value-Based Relationships – Identifies and cultivates internal and external alliances that lead to successful outcomes for the organization and its customers and suppliers; positions the organization for future success by identifying new opportunities through relationships.
• Envisions and Creates the Future - Creates a clear vision of the future of the organization; Creates line of sight between personal work and organizational outcomes.
• Inspires Leadership - Builds for the future of the organization by developing, modeling and executing a people strategy to support the strategic vision of the organization while inspiring commitment to him or herself and the organization and setting an example for personal and organizational leadership
• Understands essential rules and statements of the Federal Maritime Commission related to OTI business, NVOCC, and Freight Forwarding industry.
• Maintains and develops metrics, operations, and financial reports, process documentation, or customer service logs.

Minimum Qualifications:

• A minimum and combination of 5 years of import/export experience in the field of International Operations (NVOCC)  and a minimum of 2 years of verifiable leadership experience
• Bachelor’s degree in transportation, international business, supply chain or related field

• Strong knowledge of U.S. import and export regulations, foreign customs requirements, letters of credit, free trade agreements, and international shipping requirements
• Extensive knowledge of applicable international regulations, policies, and procedures

• Knowledge of the Global Transportation and Distribution Industry
• Knowledge and strong experience managing global carriers
• Knowledge and expertise in contract management in support of global transportation agreements
• Strong problem solving, quantitative, and analytical skills
• Strong negotiation skills to assist in optimizing transportation networks and negotiating optimum service and price agreements for Trailer bridge International
• Strong planning/program management skills with forecasting capabilities
• Ability to lead and direct multi-functional teams
• Ability to work in high stress situations
• Ability to organize and prioritize work to meet deadlines
• Teamwork and communication skills in a multicultural and multi-divisional environment are required
• Proficiency in MS Office, especially Word, Excel, and Power Point
• CargoWise experience preferred
• Demonstrates commitment to the organization's Mission, Vision and Values

Pay Range:$90,750.00 - $163,350.00

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.