About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Role Description & Mission:
The Internal Communications Content Creator will be responsible for developing, editing, and delivering engaging and informative content that effectively communicates the company’s culture, brand, and strategic initiatives for internal communication channels within the organization. Will collaborate closely with the Internal Communications Manager to develop and execute communication plans, manage content creation across various platforms, and support key stakeholders. This role plays a crucial part in fostering an informed, connected, and motivated workforce by creating content that enhances employee engagement, informs staff about organizational updates, and promotes company values and culture.
Key Outcomes:
- Create diverse content formats including articles, videos, blog posts, social media updates, and internal newsletters that engage employees and promote the company’s culture, values, and strategic goals.
- Collaborate with the Internal Communications Manager to develop and execute communication plans that align with organizational priorities and leadership messages.
- Develop key messages, talking points, and content for leadership communication to ensure alignment with company objectives.
- Write scripts for videos and contribute to editorial planning for internal content.
- Contribute to the development and management of internal communication platforms, such as intranet sites, employee emails, and other internal channels.
- Support special initiatives and internal events through content creation and communication materials.
- Edit and proofread content to ensure effective communication of strategic goals, maintaining consistency and quality across all materials.
- Respond to feedback and suggestions from employees to continuously improve internal communication strategies.
- Assist with managing internal projects and maintaining a content calendar to ensure timely and relevant messaging to employees.
Role Based Competencies (Knowledge, Skills & Abilities):
Education: Bachelor’s degree in Communications, Journalism, English, or a related field or equivalent experience.
Experience: 3+ years of experience in content writing, corporate communications, or a related field. Proven experience creating content in a variety of formats including articles, blog posts, social media updates, internal newsletters, videos, and presentations. Experience with video editing software, graphic design tools, or multimedia platforms is a plus.
- Communication Skills: Excellent writing, editing, and proofreading abilities, with the capacity to adapt content for various formats and audiences. Strong storytelling skills, able to craft messages that resonate with employees and communicate the company’s values and strategic goals clearly and effectively.
- Project Management: Ability to manage multiple projects simultaneously while meeting deadlines. Strong organizational skills to maintain a content calendar, track projects, and ensure the timely delivery of content.
- Creativity and Innovation: Proficient in creating engaging, creative content that captures employee attention and drives engagement. Ability to think outside the box and contribute new ideas to improve communication strategies and internal engagement.
- Collaboration and Teamwork: Ability to collaborate effectively with the Internal Communications Manager, leadership, and other departments to gather input and create relevant content. Strong interpersonal skills to work with different stakeholders and ensure content aligns with organizational priorities.
- Attention to Detail: High attention to detail to ensure accuracy, clarity, and consistency in all written and visual content. Ability to carefully proofread and edit materials before publishing to ensure the highest quality of communication.
- Technological Proficiency: Familiarity with digital communication tools and platforms, including content management systems, email marketing tools, and intranet platforms.
- Cultural Competency and Inclusion: Ability to create content that is inclusive and resonates with a diverse workforce. Strong understanding of how to communicate across different employee demographics while maintaining consistency in messaging.
Working Relationships: Works closely with leadership, HR, marketing teams, and other departments to align messaging with organizational priorities. Collaborates with key stakeholders to ensure the internal communication strategy supports business goals and engages employees.
Additional Requirements: Ability to work independently and as part of a team in a dynamic, fast-paced environment. Flexibility to adapt to changing priorities and the needs of the business. Ability to manage sensitive and confidential information with discretion.
**This role will have a requirement to come to our Medford, MA headquarters 1x a week*
Meet the hiring manager: Ashley Anglisano, Manager Communications
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Medford
$48,000—$62,000 USD
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
Agero Benefits Summary
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
Join Agero and experience a workplace that invests in your success both personally and professionally.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
