Description Summary: The goal of Integrations Project Manager is to lead and coordinate the integrations of Hospitality systems and processes across different organizations and support the implementation of these integrations across different departments. They will work closely with M3 partners, internal partners and industry subject matter experts to ensure a smooth, consistent and available integrations experience for M3 customers. This role will require an exceptionally high amount of collaboration and flexibility while in a fast-paced environment. A team oriented and service minded approach will be key with internal stakeholders, reporting project status as well as achievement against goals to internal stakeholders and customers alike.
Essential Duties:
The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.
- Communicating with internal and external stakeholders to manage project priorities, deadlines, and value to M3.
- Initial point of contact for all integrations requests.
- Build and maintain existing relationships with partners.
- Maintain all current and future data source partnerships ensuring data feeds remain in place, are functioning and delivering information needed by customers (i.e., GSS, STR, HotStats, etc.).
- Develop an ongoing process to ensure that the Operational contacts are accurate for all Integration partnerships through external relationship building.
- Orchestrate integrations engagements across the various departments: product, operations, marketing, and sales.
- Setting and tracking KPIs, communicating clearly and regularly the results, to the company regarding Integrations.
- Collaborates with team to formulate a process and ongoing recommendations on prioritization, including regular executives updates.
- Participates in product pilots when new integration functionality is delivered to ensure business needs and opportunity are communicated.
- Works with Product Manager to collaborated priorities and to facilitate internal training across departments.
- Ensures smooth implementation of all integrations.
- Other duties as assigned.
Education/Training/Experience:
- A minimum of 5 years of experience in a directly related position required.
- Bachelor’s Degree is preferred, or an equivalent combination of education and experience.
- Project Management Professional certification required.
- Must have excellent written and verbal skills in English.
- Must have knowledge of a variety of hospitality software applications.
- Specific Hospitality and/or accounting certifications and trainings are welcomed and desired.
- Previous experience with technical implementations is preferred.
- Must be able to build and maintain positive business relationships with co-workers and other business contacts.
Physical Requirements:
- Ability to sit and/or stand for extended periods.
- Ability to perform work on a computer for extended periods.
- Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
- Ability to travel, representing the company’s interests required (up to 25%).
- Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
- Ability to bend and lift up to 25 lbs.
What We Do
The best back-office hosted software solution provider for the Hospitality Industry. We provide accounting, business intelligence, and payroll solutions across all brands and independent hotels in the U.S. and Canada. Our enterprise level solution allows franchisees access to their financial and operating information in real-time with user friendly reports. Our clients are able to reduce overhead and labor by leveraging our solutions to remain competitive in the industry.
.jpg){kind=logo}
