Insurance Administrator - French and English Speaker

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth. 

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule. 

The Role: 

The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration  of insurance policies. Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines/products the Insurance Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority. 

Key Responsibilities:  

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and  declining of insurance risks within given guidelines; 

• Testing and supporting UAT as well and new administrative tools, processes and documentation; 

• First  point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Insurance Admin scope, and determine and execute the transfer of all other questions to the relevant departments; 

• Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring; 

• Ensuring constant  superb quality output by performing regular Quality Audits; 

• Liaising  with internal and external parties to respond to and resolve queries within processing deadlines; 

• Delivering exceptional service standards/KPI’s; 

• Supporting data cleansing and mass change processing projects; 

• Preparing management information reports as requested using various reporting tolls and methods; 

• Participating and providing support to process improvement projects; 

• Participating and support the implementation in continuous improvement or change project work; 

• Contributing to technical support and procedural best practice and support; 

• Providing new ideas and support the team leader and coordinator regarding execution. 

Person Specification:  

• You will have a Baccalaureate qualification. 

• Proficient in written and spoken French and English. 

• Good interpersonal skills with the ability to work as a member of various teams. 

• Curious, willing to learn and showing a challenging conventions spirit. 

• Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure. 

• Ability to organise and prioritise and plan workload to meet deadlines. 

• Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it. 

• Personable, able to develop rapport easily and build relationships across and outside Hiscox. 

• Good Customer Focus. 

• Expresses a “can-do” attitude.  

Professional: 

• You  will ideally have experience of working in an office environment, ideally in a multi-national, multi lingual environment. This could include work experience  as part of a training programme but is not essential. 

• Experience in insurance is an advantage. 

• Evidence of an interest in a career in administration, insurance or shared services is required. 

• You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided. 

Why Hiscox? 

• Healthy work-life balance with our 35h/week and hybrid working system. 

• Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave). 

• Health insurance, gym allowance, pension plan etc.  

• After 5 years work 1 month sabbatical leave.  

• Team spirit with many opportunities to engage and an open culture.