Our Opportunity:
Are you an Instructional Designer with a passion for creating training? Do you have a foundational knowledge and passion for learning and creating topic and task level lessons? Are you enthusiastic about customer service and driving learner skills in this area? Then the Chewy Customer Care Learning and Development team is looking for you!
The Chewy Learning and Development training organization is seeking an Instructional Designer with a solid foundational background in customer service training and e-learning development to focus on building lessons, topics and subtopics for multiple training programs and initiatives in the Chewy Learning and Development space. The ideal candidate will be able to use their design skills equally well for Instructor Led Training and e-learning as a delivery mechanism to drive significant improvements to customer satisfaction. This candidate will focus on delivering training through the above-mentioned skills/blend to Chewy Learning and Development. The training you develop in this role will directly impact the ability of teams to resolve customer issues with Chewy products and services while living the Chewy Operating Principles.
The successful candidate will have a degree and/or experience designing, developing, and delivering training and training content. They will work closely with the Chewy learning teams and business partners to drive the topic level design and curriculum level fit with guidance from a Sr. Instructional Designer.
Responsibilities
- Design and develop blended learning content for programs and projects that support the Chewy Customer Care space.
- Develop and evangelize best practices in training and performance improvement processes. Work closely with Subject Matter Experts (SMEs) to identify key information and use that information to build learning objects.
- Write training-related assessments in an electronically delivered medium to meet the objectives as defined by the design document.
- Work with and help maintain core new hire training components.
- Project manage your curriculum development efforts.
Qualifications
- A degree or certification in Performance Technology, Instructional Design, Adult Learning, and/or teaching plus 3-5 years of on-the-job application.
- Proven Instructional Design skills including the ability to write learning objectives in content, build design documents, and author content from scratch.
- Proven Multimedia Development experience including eLearning authoring (Articulate Storyline, Articulate Rise, Evolve, Adapt, or Elucidat), animation (Vyond, Adobe Animate, or Adobe After Effects), video (Adobe Premiere or Camtasia), and graphic design (Adobe Photoshop or Adobe Illustrator).
- Proven Learner Experience Design skills including visual design, usability, interactive design, and accessibility.
- Strong project management skills across multiple strategic and tactical projects.
- Strong interest and commitment to customer satisfaction and delivering world class customer service.
- Proven Microsoft Office skills in Word, PowerPoint, and Excel necessary. Skills and familiarity with Word template files, working with styles and following standards is critical in this role for maintaining consistency and standards.
- Must be able to work well in a team and take on big challenges that may be ambiguous. How you accomplish your daily tasks is as important as the results you get in this highly collaborative environment.
- For consideration, please include a link to your portfolio on your resume.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$76,000—$114,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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