At Chewy, we strive to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers.
We are seeking a Head of Product Design and Research to play a senior leadership role in realizing Chewy’s vision, driving the conception and creation of innovative new products and services. You'll be an authority with vision for User Experience throughout Chewy. You’ll have the opportunity to think and act big, exercising innovation and a bias for action, coupled with experimentation. This role is a high-profile position that will inspire and empower a team of design leaders to ensure an unparalleled customer experience that enables our customers, businesses, and veterinarian partners to accomplish their goals in the most sophisticated, efficient, and enjoyable way possible.
What You’ll Do:
- Lead cross-team conceptual development; be a strategic inspiring leader in how to implement unmatched experiences that represent the most customer-centric intersection between design, business, content, and technology.
- Influence investment choices that will provide long-term innovation for our customers
- Champion cohesion and consistency in UX design that unites a growing number of features, while continuing to cultivate and evangelize a fervent culture of invention and innovation.
- Recruit, assess, hire, develop, and retain an organization of outstanding UX personnel.
What You’ll Need:
- 10+ years of experience in User Experience Design in an ecommerce retail environment hat includes shown ability leading people leaders. Experience managing a team in a high growth environment; prior success with running employees across multiple products and/or programs.
- Consistent track record in attracting, developing, and motivating the talent needed for current and future business needs. Demonstration of maintaining dedication expectations and leading teams to achieve results in a fast-paced environment.
- Experience working in and handling user experience design groups in large, product-based organizations.
- Proficiency in standard methodologies for User Interface Design, Information Architecture, and Interaction Design; practical knowledge of User Centered Design processes and lifecycles; ability to provide and optimally communicate and tactical recommendations based on quantitative/qualitative data and efficient Design practices.
- Extensive knowledge of the latest design concepts, new technologies, and other developments in the user experience field.
- Excellent communication, presentation, and social skills; the ability to communicate concepts clearly and persuasively across different audiences and varying levels of the organization.
- Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field.
- Position will require occasional travel.
Compensation & Benefits:
Our salary range for a Senior Director, Product Design position is $217,000.00 - $368,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending
accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
