Learning & Development Consultant (Instructional Design)

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

We want candidates who can build relationships quickly, ask thoughtful questions, design impactful and engaging learning solutions, drive for results, bring a solution orientation, and have a clear passion about Learning and Talent development. If you are all these, and you have a solid learning background, we want to talk to you.

This position reports directly to the Head of Talent Management. This is a 1099 contract role and is estimated to run for approximately 6 months.

Responsibilities:

• Design and implement engaging, experiential learning and development programs and initiatives to support all stages of the employee life cycle to build a culture of continuous learning
• Assess learning needs and requests; determine the most appropriate solutions based on consultation with business leaders or HRBPs
• Partner closely with SMEs to design appropriate solutions, socialize proposals to ensure alignment, iterating based on feedback along the way
• Use instructional design principles and adult learning theory to create impactful and visually appealing learner centered-training materials, including e-learning, simulations, videos, job aids, learning aids, and other multimedia content
• Evaluate effectiveness of deployed learning strategies including content, delivery methods and learner outcomes, to improve the learning experience.
• Facilitate workshops, programs, and discussions
• Manage related leadership and employee development learning activities/events end-to-end
• Align development programs to organizational values and business priorities
• Participate actively in special projects and on-demand assignments
• Elevate our compliance/technical/leadership program offerings
• Effectively vet, partner and evaluate 3rd party learning and development vendors
• Stay up to date and serve as an internal expert on latest industry trends in technical learning, new technologies, adult learning principles, and vendors in the marketplace

Qualifications:

• Bachelor’s degree in associated field to experience
• Minimum of 5 years demonstrated Learning & Development and/or Instructional Design experience required
• Advanced knowledge/skills/certifications of adult learning principles, accelerative learning, blended learning, workplace learning, organizational learning, social learning
• Strong facilitation skills
• High proficiency in e-learning tools (Articulate Storyline or Rise)
• High proficiency in MS Office (Word, Excel, Outlook, Power Point)
• Strong graphic and visual design skills (e.g., Canva)
• Knowledge of banking/finance industry regulatory compliance and standards is preferred
• Knowledge of Learning Management Systems and advance technologies preferred

Competencies:

• Excellent communication skills
• Strong interpersonal skills
• Highly collaborative; great team player
• Problem solving skills
• Well-developed planning and organizational / project management skills
• Meticulous attention to detail
• Innovative mindset
• Analytical skills
• Highly adaptable and open to feedback / pivoting
• Ability to confidently interact with senior management and partnerships at all levels of the organization

Potential Projects to focus on:

• “Know Your Company” – helping employees learn about Cross River
• Creating tools and resources to support managers in Onboarding their employees
• Career Development workshops
• Performance Development workshops – Giving & Receiving Feedback, Coaching Skills, Difficult Conversations, etc.

#LI-ZN1 #LI-Hybrid

Hourly Rate: $40.00 - $70.00