Inside Sales Representative

Job Purpose  

Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.  

Essential Duties and Responsibilities (not all inclusive) 

 Individual must be able to perform the essential duties with or without reasonable accommodation.  

• Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;  

• Maximize gross margin sales through careful analysis during the quote process;  

• Identify and act on opportunities to increase market share by growing sales;  

• Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;  

• Assist outside sales and/or branch management in processing priority transactions;  

• Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;  

• Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed; 

• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);  

• Maintain and approve quality standards;  

• Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;  

• Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;  

• Monitor expected ship dates to ensure timely delivery and expedite as needed;  

• Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);  

• Perform other duties as required;  

• Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;  

Education, Experience & Ability Requirements 

 Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.  

• High School Diploma or General Education Degree (GED) and additional post-secondary training or education;  

• Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;  

• Demonstrated competence in the use of computers and software applications;  

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;  

• Ability to effectively present information in one-on-one and small group situations;  

• Willingness and ability to be on call as needed to provide 24-hour service to customers;  

• Willingness and ability to travel within and outside branch service area, with occasional overnight stays;  

• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.  

Additional Qualifications  

• Must have the ability to provide documentation verifying legal work status;  

• Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries;  

• Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.  

Working Conditions  

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions