Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com
We’re looking for an energetic, self-driven, mechanically inclined, team player to join the team in our Matthews, NC office or Richmond, VA office. The main responsibility of this position is to support our customers, and account managers in the Valves Division.
In this role, you will be responsible for: inputting orders, processing quotes, and providing outstanding service to our customers and support to the outside sales staff. Assist customers by answering questions or resolving complex problems related to replacement of products, new equipment, packages or systems for the Valves Division. This role serves as an application specialist for our Valve product lines, there is no outbound sales, it is primarily technical customer service and administrative work.
•Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
•Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
•Selecting and specifying products based on customer application and design prerequisites
•Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Manager
•Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
•Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
•Obtaining purchase order number and/or credit card information from customer
•Conferring with Accounting to research and resolve invoicing or credit discrepancies
•Sell corporate products to industrial establishments over the telephone or through web-generated orders
•Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.
This is a full-time position, in-office, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
•Associate’s Degree or equivalent from a two-year College or Technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
•Bachelor’s degree from a business or engineering related program
•Working knowledge of valves, and/or electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude;
•Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;
•Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
•Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.
www.carotek.com www.sun-source.com
We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. All offers of employment are contingent upon satisfactory completion of pre-employment background check and pre-employment drug testing, as allowed by law.
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What We Do
SunSource, a leader in industrial and mobile fluid power distribution for over 85 years, provides customers with innovative solutions that help reduce maintenance costs, lower operating costs and increase productivity. The solutions are part of the SunSource Advantage: a comprehensive program offering design and engineering support; supply chain optimization; productivity solutions; value-added services; and repair capabilities.
As a national distributor with local presence, SunSource has a unique and dominant position as a full-service resource for the industrial, OEM, MRO and mobile industrial equipment industries. We distribute a broad range of components, but SunSource is much more than a distributor just supplying fluid power components or systems. Along with high-quality products, we provide a commitment to high-quality customer service and technically sound, cost-effective solutions.
SunSource’s history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company’s growth objectives
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