Inside Sales Representative III

Avnet Abacus

Avnet Abacus is a pan-European distributor committed to supporting customers from design to fulfilment. Avnet Abacus’ exceptional linecard features globally recognized manufacturers and an extensive product range that includes interconnect, passive, electromechanical, power supply, energy storage, wireless & sensor products and solutions. Avnet Abacus is a regional business unit of Avnet with European headquarters in Belgium (Avnet Europe Comm. VA).

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities:

• Sell to customer by phone or email, as agreed with assigned sales region/area, using negotiating and convincing techniques in order to generate sales and to maximize gross profitability.
• Respond to, and answer customer email or telephone inquiries in a timely manner as part of the daily business.
• Maintain master customer data in respective systems.
• Qualify, prepare and load offers / quotations in order to respond to customers inquiries and proactively follow up in order to maximize PO placement to secure the business.
• Review and process customer Purchase Orders in line with SOX compliance and a timely manner in order to optimize internal costs and to ensure customer is supported in an optimal manner. 
• Has joint responsibility for revenue and gross margin with focus on a selected number of customers.
• To perform proactive backlog management (monitoring of orders, shipping dates, price changes, etc.). and inform customers accordingly of possible delivery delays 
• Coordinate technical questions with AM, FAE or other service functions. 
• Support relevant team members collecting and preparing responses to customer inquiries, anticipating requests for quotations or others. 
• Request information from customers concerning price, competition, etc, in order to support Asset to negotiate best price with suppliers.
• Interface with internal support groups like Purchasing/Procurement, Business Services, Warehouse, Credit & Collections, Quality when needed.
• Participate in team meetings, in-house trainings and supplier trainings / meeting.
• Manage customer concerns and claims and may register in the applicable system.
• Review and update reports as required.
• Occasionally visit assigned customers with FAE/AM in order to improve customer relationship.
• Handle samples requests from customers and provide follow-up as part of active demand creation process.
• Participate in sales promotional activities

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• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative and problem solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from customers, senior management, internal and/or external contacts.
• Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

General:

• Knowledge with SAP SD preferred but not essential
• High knowledge of Microsft packages including Outlook & Excel
• Excellent communication skills  
• Ability to apply selling techniques over the phone 
• Ability to work with an international team environment
• Good English language skills (oral and in writing) in order to fulfill internal requirements 
• High customer service and customer focus orientated
• Problem solving skills

Work Experience:

• Experience in a sales environment required, preferably in electronics distribution

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Possesses expert knowledge of customer needs, products and complexity of business services.
• Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
• Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
• Advanced knowledge of systems such as SAP, ERP, order management.
• Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
• Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

#LI-EMEA

#LI-AVNET

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected]. 

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