Inside Sales Account Manager

Inside Sales Account Manager - Northampton

Type: Permanent, Full-time
Hours: Mon-Fri 08:45-17:00. Hybrid - 3 days in the office and 2 days working from home

Location: Pyramid Close, Weston Favell, Northampton, NN3 8PD
 

Position Summary

As an Inside Sales Account Manager, you will manage, maintain and grow sales within a portfolio of accounts. The aim is to retain customers and grow accounts through upselling and cross-selling, delivering best in class customer service, and meeting and exceeding expectations on your accounts.

Please note, customer interaction within this role will mainly take place via phone and email.

Key Responsibilities

• Proactively contact customers to promote and expand the sales of existing, new and/or additional products to achieve business and individual targets.

• Establish strong relationships over the telephone with key stakeholders (at site and head office level).

• Create business plans for your portfolio of accounts, using sales reports to identify opportunities for growth.

• Understand customer needs to provide value added solutions.

• Establish strong relationships with the Regional Sales Team to capitalise on sales opportunities (conducting trials/demonstrations) and/or to provide onsite service as requested by the customer.

• Work with the Marketing team on focused campaigns to promote and expand the sales of specific products to achieve sales and margin growth.

• Proactively communicate issues to the customer that may negatively impact on satisfaction, i.e., stock availability, delivery issues, etc. and discuss alternative arrangements.

• Record and resolve customer complaints, ensuring complete customer satisfaction with the outcome.

• Communicate and implement the annual company price increase.

• Attend occasional face-to-face meetings at customer sites.

Experience, Knowledge & Skills

• Experience within a B2B inside/internal sales account management role (Essential).

• Experience of building long term successful customer relationships at all levels via phone and email (Essential).

• Highly effective verbal and written communication skills.

• Basic knowledge of Excel.

• Financial awareness with the ability to analyse and interpret sales data.

Benefits Package

• Annual Leave: 33 days (inclusive of 8 bank holidays).

• Pension Scheme: Employee 3% & Employer 5% or Employee 4% & Employer 6%.

• Accident & Life Insurance: 1x annual salary to 4x annual salary (Linked to Employee Pension contribution %).

• Enhanced Maternity and Paternity Pay.

• Cycle to Work Scheme.

• PerkBox: Employee Discount and Wellbeing Platform.

Diversey, a Solenis Company

We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.

We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.

Our determination to take care of the precious resources on our planet and our genuine care for our people, customers, and the environment set us apart. Over the course of 100 years, we have continued to refine our suite of solutions, which combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis.

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