Inside Sales Account Manager

Avantor is seeking a dynamic and results-driven Inside Sales Account Manager to join our team in Stockholm. In this role, you will manage a territory consisting of 50-100 customers within a specific market segment. Your primary responsibilities will include driving market share gains, meeting company growth expectations, and managing customer relationships.

Key Responsibilities:

Territory Management: Manage a territory of 50-100 customers within a specific market segment.

Market Share Growth: Drive market share gains and meet company growth expectations by completing a high volume of outbound phone calls each day.

Working with Quotes: Ensure all quotes are accurately prepared and promptly delivered to customers. Verify all details and address any queries they may have.

Follow-Up: Maintain regular follow-up with customers to address concerns, provide updates, and ensure satisfaction throughout the sales process.

Pipeline Management: Oversee the sales pipeline to track progress, identify potential bottlenecks, and ensure timely progression of all deals. Conduct regular reviews and adjust strategies as needed.

Customer Activities: Coordinate and participate in customer activities, such as visits and meetings, to strengthen relationships and better understand their needs. Tailor our offerings to improve customer satisfaction.

Effective Communication: Communicate effectively and persuasively with a high volume of people throughout the workday over the phone.

Prospecting and Establishing New Customers: Manage a sales pipeline in Salesforce, develop and deliver proposals to customers, and illustrate VWR’s value proposition.

Customer Solutions: Determine the requirements and expectations of existing and new customers to provide solutions based on VWR’s value proposition.

Consultative Selling: Demonstrate an understanding of the prospect’s challenges, ask smart questions, and build the case for VWR’s products and services. Set up future appointments as needed.

Post-Sale Follow-Up: Follow up with customers post-sale to ensure satisfaction and address any issues.

Customer Retention: Develop retention strategies to expand VWR’s role with existing customers, illustrating VWR’s value proposition in conjunction with evolving customer requirements.

Product Knowledge: Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at favourable pricing, and improve profitability.

Professional Representation: Represent VWR/Avantor and present a professional image to customers and manufacturers.

Qualifications:

• College Degree or equivalent experience required.
• Proven track record of sales experience preferred.
• Business-to-business sales experience preferred.
• Full & clean driving license
• Languages: Fluent in Swedish&English

Knowledge, Skills, and Abilities:

• Excellent listening, verbal, and written skills.
• Strong communication and team interaction skills, routinely interacting with customers, manufacturers, and VWR/Avantor staff.
• Ability to communicate efficiently and effectively over the phone.
• Ability to work in a fast-paced environment.
• Ability to carry on business conversations with business owners and decision-makers.
• Ability to handle difficult situations and interactions.
• Ability to work independently and successfully manage time and territory.
• Understanding of individual customer operations.
• Willingness to travel to customer locations as needed.
• Proficiency in Microsoft Office; SAP knowledge is a plus.

If you are passionate about sales and customer relationship management, and are ready to take on a challenging and rewarding role, we would love to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.