Search the 25 jobs at SMS-Magic

The Revenue Operations Executive manages dunning processes, communicates with customers regarding overdue payments, ensures compliance with company policies, prepares reports, reconciles accounts, and provides customer service. This role requires strong communication, negotiation, and conflict resolution skills, along with attention to detail and time management.

Develop new user-facing features using React.js, build reusable components, translate designs into high-quality code, optimize components for performance, integrate backend APIs with user interfaces.

The Junior Account Executive will engage with clients to understand their needs through communication and personalized solutions. Responsibilities include making cold calls, following up with prospects, presenting products, analyzing data trends, and developing sales strategies to enhance the buyer experience and foster long-term relationships.

As an L2 Technical Support Engineer, you will provide advanced technical assistance, troubleshoot complex issues, and collaborate with development teams to enhance customer satisfaction. You will manage support cases, document resolutions, and optimize customer-facing systems, primarily working with AWS and various programming technologies.

The Senior Technical Product Manager will lead the development of advanced analytics features in a SaaS product, collaborating with engineering and data science teams, conducting market research, and using data-driven decision-making to prioritize features. They will also gather user feedback and manage stakeholder communication while leading agile development processes.

The Salesforce Administrator & Developer will be responsible for managing and enhancing Salesforce functionalities, integrating with other platforms, and developing custom solutions. This role requires strategic collaboration with stakeholders, administrative tasks, and mentoring junior team members to ensure effective use of Salesforce.

Design, develop, and maintain mobile applications for iOS and Android platforms using Flutter & Dart. Translate user requirements into functional, user-friendly mobile apps. Ensure high-quality mobile applications adhere to best practices and industry standards.

The Power BI Developer will design, develop, and maintain dashboards and reports using Power BI, collaborate with stakeholders to gather requirements, perform data modeling and transformations, and ensure data accuracy and security while optimizing dashboards for performance.

The Data Analyst will lead data delivery operations, manage ETL processes, and ensure data quality and accuracy. This role involves collaborating with teams to define data requirements and utilizing SQL and Excel for data analysis and reporting, while also enhancing sales and marketing insights.

The QA Engineer will be responsible for developing and executing test plans and cases, performing both manual and automation testing, and collaborating with development and product teams. The role involves identifying defects, maintaining test environments, and integrating testing scripts into CI/CD pipelines.

The Team Lead - Customer Support will manage and develop a team of support agents, ensuring efficient operations, high-quality service delivery, and customer satisfaction. Responsibilities include performance management, coaching, quality assurance, and process improvement, while utilizing tools like Salesforce and Zoho to enhance productivity. The position requires strong leadership skills and a focus on driving operational efficiency in a cloud-based environment.

The Senior Account Manager will manage key accounts to surpass revenue targets, identify upselling opportunities, collaborate with Customer Success, provide product insights, analyze markets, and foster long-term customer relationships while addressing service issues effectively.

As a Customer Support Engineer, you will assist clients with technical issues, responding to inquiries, and ensuring smooth product adoption with platforms like Salesforce and Zoho. You'll manage customer cases, provide technical troubleshooting, and maintain client relationships, all while documenting interactions and contributing to knowledge bases.

The Graphic Designer, Illustrator, and Visualizer is responsible for creating visual designs and illustrations that reflect the brand's story, producing high-quality video content, collaborating with teams on marketing initiatives, and managing multiple design projects to ensure quality delivery.

As an Engineering Lead at SMS Magic, you will manage a team responsible for the development and maintenance of the Conversational Messaging Product. You will ensure high-quality software delivery while solving technical challenges and promoting innovative practices within the team.

The Senior UI/UX Designer will translate business requirements into user-friendly designs by conducting user research, creating user flows, wireframes, and prototypes, and collaborating with stakeholders. The role requires an understanding of user-centered design, design thinking, and the ability to iterate on designs to enhance user experience.

As an Engineering Manager at SMS Magic, you will lead a team focused on developing and maintaining a conversational messaging product, ensuring timely delivery of software solutions while solving complex technical challenges. Your responsibilities include mentoring engineers, conducting code reviews, and collaborating with teams on product development and deployment.

The Senior Executive Assistant to the CTO provides high-level administrative support, manages the CTO's calendar and travel arrangements, organizes meetings, and ensures strategic planning alignment. This role involves communication with internal and external stakeholders, creating content, and optimizing operational efficiencies.

As a Customer Success Manager, you will champion customer satisfaction, manage account growth, analyze client data for strategies, and collaborate with cross-functional teams to enhance the customer experience while ensuring revenue goals are met. You will also provide input for product improvement and manage issues proactively.

The Technical Product Manager at SMS Magic will develop and manage the product roadmap aligned with Salesforce advancements, collaborate with cross-functional teams, lead agile processes, and write technical specifications. The role requires deep expertise in Salesforce and strong project management skills.