INROADS Intern - Business Procedures

Description and Requirements
Description:
The Intern will make meaningful contributions within US Claims Operations by improving the new hire and customer experiences, increasing operational efficiency, and streamlining processes during a challenging and fulfilling Internship.
The intern will work closely with our US Claims Operations teams and cross-functional partners to develop their business acumen and technical skills while completing projects utilizing their skills and collaborating to create a demonstrable business impact.
The intern will utilize, enhance, or acquire several skills throughout their internship that will serve them well both now, in school, and once they transition into their chosen career path. Their insights and input will be sought to gain a fresh perspective as well as enhance their business acumen, intrapersonal, and communication skills.
Desired Skills/Interests:

• Demonstrate strong critical thinking and analytical skills.
• Problem-solving abilities and the capacity to use the information available creatively when approaching challenging requests.
• Strong interpersonal and communication skills.
• Demonstrated conceptual thinking and an ability to handle complex information effectively.
• Prior project/scholastic experience demonstrating effective management of several systems/technological resources to compile complex data to develop root cause(s), identify opportunities, and provide in-depth trend analyses.
• Capable of managing multiple tasks simultaneously and managing time and objectives to consistently meet aggressive deadlines.
• Proficiency in Microsoft suite (outlook, powerpoint, excel, access, word).
• Experience with Excel visual basic and software such as Python or RStudio is preferred but not required.

This is a virtual role. The intern will be required to be in-person on day 1 and 1x per month thereafter. The intern must be located within 50 miles of our Bridgewater, NJ or Cary, NC locations.
About the MetLife Team: This role is within the Global Technology Organization (GTO) on the Global Customer Service & Operations Team.

• The Global Customer Service and Operations (GSCO) team is the face and voice of MetLife to our customers and the center of the customer experience. Whether processing or problem solving, the work we do centers on connecting with the hearts and minds of customers to provide high-tech, high-touch care in the moments that matter most. Our team of supportive advocates provides a differentiated customer experience through patience, empathy, and understanding.

The salary range for applicants for this position is The wage range for applicants for this position is $24 - $26 per hour..
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
The wage range for applicants for this position is $24 - $26 per hour.