Infrastructure Support I

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.

Job Summary

Are you passionate about technology and enjoy solving problems? As an Infrastructure Support I (Help Desk Support I), you will provide first-level technical assistance to end users by diagnosing and resolving a variety of issues with Windows workstations, mobile devices, and peripheral equipment. This is a great opportunity for recent graduates or individuals with foundational IT knowledge looking to gain hands-on experience in a help desk environment.

Key Responsibilities

• Provide technical support for Windows workstations, mobile devices, and client applications.

• Troubleshoot and maintain hardware such as computers, monitors, keyboards, printers, and phones.

• Manage Active Directory accounts including setup and maintenance.

• Document service tickets for each customer interaction, ensuring detailed records of troubleshooting steps and resolutions.

• Gather user feedback to identify recurring issues, and assist in creating FAQs for common troubleshooting problems.

• Document internal processes and maintain clear, accurate work instructions.

• Support Microsoft 365 applications including Outlook, OneDrive, Teams, and SharePoint.

• Collaborate with the infrastructure team on various projects to improve service and support efficiency.

• Analyze help desk operations to identify areas for improvement and propose recommendations.

Qualifications

• Education/Experience: High School Diploma or GED and 2 years of IT support experience or equivalent educational background in IT.

• Solid troubleshooting skills for PCs, mobile devices, and common peripheral devices (printers, scanners, smartphones, etc.).

• Knowledge of help desk operations, IT best practices, and a strong focus on customer service.

• Familiarity with Microsoft 365 administration.

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

• Strong organizational skills, with the ability to multitask and prioritize in a team environment.

• Ability to Travel 25%

Preferred Skills

• Experience with Active Directory and Microsoft 365 application stack.

• Basic knowledge of networking and server systems is a plus.

• Ability to document technical processes clearly and concisely.

• Problem-solving mindset with attention to detail.

Why Join Us?

This entry-level role provides an excellent foundation for growth in the IT field. You will work alongside a supportive team and be exposed to a variety of technical challenges and solutions, setting you on the path for a successful career in IT support.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.