Information Developer

Posted 13 Hours Ago
Be an Early Applicant
Chennai, Tamil Nadu
Junior
HR Tech • Payments • Software • Financial Services
The Role
The Information Developer will create and maintain high-quality documentation for software applications, user guides, and technical specifications, collaborating with developers and stakeholders. Responsibilities include ensuring documentation accuracy, creating diagrams, managing documentation repositories, and gathering feedback from experts, while utilizing tools like PowerBI and Canva.
Summary Generated by Built In

Management Level

H

Information Developer / Technical Writer – Innovation

Team: EQ India Operations Innovation                                                  

Reports to: Team Leader

Role

The Information Developer collaborates with EUC teams, business subject matter experts, project managers and other project stakeholders to build relationships across the Group to fulfil the documentation needs.  The ideal candidate will be responsible for creating comprehensive documentation that supports our software development lifecycle, including user guides, BI documentation, and operational governance documents. This role requires excellent writing skills, a deep understanding of operational deliver, application development processes, and the ability to translate complex technical concepts into clear and concise documentation.

Business Function

EQ India Innovation team work closely with the EQ Group functions across UK, and US to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

  • Develop and maintain high-quality documentation for EUC tools, software applications, including user manuals, technical specifications, and release notes.
  • Collaborate with developers, product managers, and other stakeholders to gather information and understand documentation requirements.
  • Ensure all documentation is accurate, up-to-date, and adheres to company standards.
  • Gain a deep understanding of the applications and development processes in India Innovation team.
  • Translate complex technical concepts and procedures into user-friendly documentation.
  • Create diagrams, flowcharts, and other visual aids to enhance understanding.
  • Organize and manage documentation repositories to ensure easy access and retrieval of information.
  • Implement and maintain version control for all documentation.
  • Continuously review and update documentation to reflect changes in software and processes.
  • Work closely with cross-functional teams, including developers, SME’s, and operations managers, to ensure accurate and comprehensive documentation.
  • Participate in project meetings and provide input on documentation needs and timelines.
  • Conduct interviews and gather feedback from subject matter experts to improve documentation quality.
  • Review and edit documentation created by other team members to ensure consistency and quality.
  • Utilize advanced PowerBI, Canva, and other technological application features to create interactive and user-friendly dashboards.
  • Work closly with operational teams to create, monitor and update the standard governance documents.

Competencies and Experience

  • Bachelor’s degree in Business Administration, Computer Science, or a related field.
  • Proven experience working in a technical writing position.
  • Minimum 2-4 years’ experience in technical writing / business analyst role.
  • Excellent written and verbal communication skills.
  • Experience in writing documentation for application development, including BI dashboards and software solutions.
  • Strong understanding of software development processes and methodologies.
  • Proficiency in MS Office (Outlook, Word, PowerPoint).
  • Experience in working with Canva, PowerBI and other industry leading BI tools.
  • Knowledge in Microsoft Visio application.
  • Basic understanding of technologies, such as VBA, Python, .Net, HTML5, and CSS3.
  • Ability to translate high-level requirements into specific and meaningful development specifications.
  • Able to prioritize, and manage time efficiently.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Top Skills

.Net
CSS3
HTML5
Python
VBA
The Company
Birmingham
4,092 Employees
On-site Workplace

What We Do

Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.

Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.

Similar Jobs

Intelsat Logo Intelsat

Senior Network & Information Security Engineer - India

Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software
Hybrid
Chennai, Tamil Nadu, IND
2100 Employees

Flex Ltd. Logo Flex Ltd.

Fullstack Java Developer - IT

Hardware • Other • Appliances
Coimbatore, Tamil Nadu, IND
52479 Employees

Guardian Life Logo Guardian Life

Senior Engineer - IT

Insurance • Financial Services
Chennai, Tamil Nadu, IND
8709 Employees

Guardian Life Logo Guardian Life

Senior Engineer - IT

Insurance • Financial Services
Chennai, Tamil Nadu, IND
8709 Employees

Similar Companies Hiring

Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
HERE Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees
True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account