Implementation Engineer

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are we looking for.....

We’re actively looking for an Implementation Engineer with a strong background in implementing Contact Center products and someone who has AWS and/or cloud experience in deploying multi-tenant SaaS software.  Ideally, this person would possess  in-depth knowledge  of Contact Center software suites such as Cisco UCCE, Amazon Connect, NiCE, Twilio, Avaya, or Genesys and use that understanding to seemlessly integrate Acqueon's cloud-based platforms.         

As an Implementation Engineer in Acqueon you will…. 

• Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. 
• Communicate the functionality and implementation process at all levels from business users to technical engineers.
• Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• Implement, configure, and test the Acqueon software in the customer’s environment.
• Train and support user testing before moving into a production setting.
• Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. 

As an Implementation Engineer in Acqueon you will need….

• Understanding of omni channel communication technologies and their role in the contact center.
• Good listening and comprehension skills.
• Consultative approach with the end customer to implement the solution.
• A natural ability to dig in and resolve technical issues in structured manner.
• A commitment to excellence in taking care of our customers.
• Experience in SQL is mandatory.
• Familiarity with IP Networking and RestAPIs.
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
• Previous experience with outbound contact center products.
• Contact Center Outbound, AWS, Linux, Nginx, Redis.
• Contact center product experience (dialer, ACD, IVR, etc).
• EHR Implementation Experience is preferred.

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.