A Solutions Engineer at Protenus is a position tailored for someone with a customer-focused mentality, obsessive attention to detail, a passion for data analysis, technical proficiency, and excellent communication skills. You will become an expert in the Protenus platform, a cloud-based data processing and analytics system running on Amazon Web Services. Working with customers and technical teams, you will contribute to a successful customer experience by setting up infrastructure, analyzing data, responding to technical questions, and building tools that help you do all of that more efficiently and effectively. You will build on a strong foundation of technical knowledge and familiarity with implementing systems of modest complexity. You have an excellent ability to communicate technical solutions in a way that makes sense to both application users and system administrators.
During a customer implementation, you will actively consult with customers on how to properly extract, transform, and load their data into the Protenus platform. Post implementation, you will continue to support the customer as needed to maintain data feed continuity and quality and assist with ad hoc technical requests from the customer. You will create documentation and improve tools that allow you and others to produce consistently high-quality solutions. This is a great position for someone who wants to understand the nuances and complexities of healthcare data while also learning how to implement and operate a sophisticated software platform.
Our aim is to enable scientists, engineers, and technologists who are looking for the next challenge in their career to find meaningful work that directly contributes to the company’s success. We focus on utilizing individual strengths and developing potential. Solutions engineers will interact regularly with project managers, customer success managers, product developers, and infrastructure engineers and will have the opportunity to transition into new roles throughout their career at Protenus.
Responsibilities
- Serve as technical expert on each implementation project; perform technical consults, guide customer technical teams in data extraction, manage SAML/SSO and other integrations.
- Partner with Customer Success Managers to support customers post-implementation with technical and data questions and continuous improvement and refinement opportunities.
- Perform analysis on customer data to ensure high quality data that maps to the Protenus data model.
- Configure customer’s Protenus system to perform with the highest degree of accuracy.
- Think about the customer and their experience, providing information and solutions that meet their needs, and sharing ideas for improvement
- Manage multiple projects concurrently, maintaining a high degree of service and responsiveness for all customers
- Build and maintain tooling that increases productivity and data quality
- Develop technical expertise, learning and adopting best practices from team members
- Openly receive coaching and mentorship from managers and senior staff members
- Bring ideas and fresh perspectives from educational and other relevant experiences
Key Qualifications, Skills, Competencies
- 2+ years of software implementation experience
- Healthcare data experience preferred, pharmacy or medication experience a plus
- Ability to think creatively about ways to solve customer problems and increase the level of satisfaction over time
- Professional communication skills - written and verbal - that demonstrate an ability to work well on a team and with both technical and non-technical customer contacts
- Past experience with queries on relational (SQL, MS-SQL, Oracle) and non-relational databases (MongoDB).
- Familiarity with tools like Powershell, SSIS, bash
- Proficiency operating from the command line to interact with files, data, and command-line tools
- Basic proficiency with programming languages such as Java, Scala, Python, Spark
- Interest in the Protenus mission and the healthcare and cybersecurity domains
- Proficiency with Linux, Mac, and Windows operating systems
- Knowledge of Amazon Web Services and how cloud computing services work preferred
- Experience with information system security concepts such as single-sign-on, IP allowlisting, and multi-factor-authentication
- Enjoys working in a fast-paced, dynamic environment and delivering results on time; able to prioritize effectively
- Capacity to collaborate across engineering teams to resolve issues
The target salary range for this position is $75,000-$95,000 and is part of a competitive total rewards package that includes a yearly bonus, health, dental and vision insurance, life and disability insurance, 401(k) with company match, lifestyle spending account, cell phone & internet reimbursement, participation in the company’s equity program, unlimited PTO, and more. Individual pay may vary from the target range and is determined by a number of factors including individual’s skillsets and qualifications, experience, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs twice a year to ensure competitive and fair pay.
Sponsorship: We are unable to offer visa/green card sponsorship at this time.
Location: Anywhere within the United States. We are a virtual first organization.
What We Do
Protenus provides healthcare compliance analytics to help health systems reduce risk and save money. Our approach uses artificial intelligence and automation to develop a deep clinical understanding of health system workflows, allowing for the proactive detection of policy violations, illegal activity, and other anomalous behaviors that could expose an organization and its patients to risk.
In 2019, Protenus was named the 2019 KLAS Category Leader in patient privacy monitoring. In 2018, Protenus was named one of Modern Healthcare's Best Places to Work in Healthcare and one of the Best Places to Work in Baltimore by the Baltimore Business Journal.
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