Job Title
Implementation Engineer 3
I. Planning
- Provides sizings for ad hoc implementation tasks, for whole projects for small and medium sized airlines, or for parts of whole projects for large and extra large airlines.
- Plans implementation activities for ad hoc tasks, and for whole projects for small/medium sized airlines. Supports planning activities for large and extra large airlines.
- Reports progress and highlights, and escalates issues and anticipated problems up the management chain. Tracks and reports on project costs.
- Pro-actively takes action to avoid anticipated problems.
- Prepares Cutover Window Plans (CWPs) for small and medium sized airlines. Has responsibility for managing the cutover event for these airlines.
- Supports the preparation of CWPs, and supports cutover events and rehearsals, for large and extra-large airlines.
II. Delivery
Is a technical authority in one or more key areas of implementation expertise (e.g. interfaces with Revenue Management Systems, Airport systems, Scheduling systems).
Has a proven ability of working in partnership with colleagues and internal or external clients & customers.
Applies knowledge and skills through handling a number of complex problems and/or coordinating work which may extend beyond own area of expertise.
Presents highly complex ideas, preparing a case to overcome objections and influencing others to their way of thinking
Identifies technical risks and takes responsibility for mitigating and managing them.
Has good overall knowledge of one or more related Amadeus systems and functions (Inventory, Reservation, DCS, Codeshare), and very good knowledge of own area.
Provides unaccompanied on-site support in customer offices or at airports over the cutover period for small and medium sized airlines.
Business Knowledge
Able to support the customer and offers suggestions which help them to refine their needs.
Acquires knowledge of new business areas.
Builds an understanding of the airline, I.T. and third party industries. Applies this knowledge in decision making, in making judgements on priorities and risk mitigation
Procedural Knowledge
Improves long-term efficiency of the Division by pro-actively challenging and improving existing processes and procedures.
Working with Others
Works cooperatively to achieve team goals helping to set direction.
Builds working relationships with others outside the immediate area of work.
Builds networks internally and externally.
Skills Development
Able to adapt to new technologies.
Maintain a good level of awareness with technology trends.
III. Tutoring - Support
- Passes on knowledge to new joiners or those less experienced.
- Is sought out by others for their expertise in one or more business functions, technical areas or internal standards or processes.
- Provides tutoring. Responsible for capability development and work of an Implementation Engineer Graduate or Implementation Associate Engineer.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
