Job Description
The role of Immigration Program Consultant is critical to our relationship with key clients and provides the opportunity to leverage knowledge of Fragomen’s global services and teams to ensure the optimization of the client relationship. The Analyst/Consultant supports the Immigration Program Manager to enable superior client service management for the firm’s corporate clients throughout Asia Pacific (APAC) and globally.
You will be part of a collegial, team-oriented environment partnering business immigration professionals across our offices in across your local region and globally as needed.
KEY RESPONSIBILITIES
- Manages multi-country client inquiries, including preparing templates, coordinating and consolidating responses from case teams
- Works with global contacts and cases teams to ensure data are up to date
- Coordinates periodic reports, generates and manages local reports as needed
- Generates and updates materials for client meetings and discussions, including Excel spreadsheets, PowerPoint slides, Visio process flows, and Word documents
- Play an active and central role to support the team in the implementation and management of projects
- Coordinate and help support Client Review meetings, quarterly and annually, and on regularly scheduled client status and review calls
- Support the team on any client escalations
- Assists with training to case teams to reinforce client service standards, protocols and best practices
Let's talk if you have the following
- At least 1-3 years of relevant work experiences in an immigration consultancy practice, department, or inhouse immigration function
- Team-player who can also work independently
- Strong verbal/written communication and interpersonal skills
- Experience playing a key role within the team to promote an efficient and effective team culture
- Ability to prioritize own work and team's work and take on multiple projects
- Excellent organizational skills, including a strong facility with case management reporting analytics
- Exercises excellent judgment
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide.
Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries.
An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA.
Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients.
All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate.
We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal.
Find out more at www.fragomen.com.
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