IB Support Advisor (Mandarin Speaking)

Libertex Group Overview 

Established in 1997, the Libertex Group is an international powerhouse with over 27 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team and FC Bayern.

The Libertex Group in Numbers:

• 27+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview 

The successful candidate will support Introducing Brokers (IBs) and their clients in the East Asia region, by addressing inquiries, resolving issues, and providing updates on products and services. This role requires daily collaboration with cross-functional teams and strong analytical and critical thinking skills to interpret data, generate insights, and optimize workflows.

Main Responsibilities

• Onboard and integrate partners into internal systems efficiently.
• Provide administrative support to the Business Development team.
• Establish and maintain strong communication with partners for seamless collaboration.
• Address partner and client inquiries, escalating issues as needed to ensure timely and accurate service.
• Prepare reports on business support operations and coordinate with departments and clients for prompt, high-quality responses.
• Assist managers in independently handling general client inquiries.
• Collect and analyze data from various teams to support strategic decision-making.

• Bachelor’s Degree in Business Administration, Marketing or relevant field.
• At least 2-3 years of experience in IB Support, Affiliate Marketing, Sales or a relevant position.
• Proficiency in Excel and Google Sheets.
• Proficient in managing and analyzing data.
• Excellent command of English and Mandarin.
• Ability to follow structured workflows and complete tasks with minimal supervision.
• Excellent interpersonal and communication skills.
• Detail-oriented, self-motivated, and well-organized with strong multitasking abilities.

• Quarterly bonuses based on Company performance
• 21 working days of annual leave 
• Medical insurance covering employees and immediate family from day one
• Udemy Business unlimited membership 
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment 
  

Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested