Human Resources Generalist

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.  

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: A Human Resources Generalist. This is a critical role for our EMEA HR team in serving as a key member as we create an exceptional and highly supportive workplace.  This is a perfect opportunity for someone that has a passion for human resources and enjoys collaborating and being part of a team.

This role is in our London office location with a 4 day a week in office requirement.

To succeed in this role you must have experience in:

• Establish self as a first point of contact for employees and managers who contact HR Shared Services with general inquiries around a breadth of HR related areas

• Partner Closely with HRBPs to support leaders and employees on inquiries and escalations where required, and other key areas of HR outside of Shared Services, where applicable

• Develop effective working relationships with management and employees in order to influence and mentor them on effective employment practices

• Utilise continuous employment practices to ensure consistency, quality, and high-level service levels while identifying ways for improvement in the delivery of HR Services.

• Provide and advise employees and managers with information about HR policies, procedures, and protocols

• Communicate to data teams HR transactions to be completed in the HRIS system such as new hire/termination information, personal data, compensation, benefits, and tax data; personnel action changes

• Lead compliance and data integrity in partnership with data team

• Coordinate and induct new hires including leading new hire paperwork and orientation program delivery 

• Provide high quality customer service in alignment with the culture and core values for managers and employees including collaborating with other departments to provide overall timely resolutions to inquiries or issues

• Facilitate and support our annual salary review processes from a people operations perspective.

• Provide monthly and ad hoc reports when requested on attrition, diversity and inclusion, compliance completion, etc. 

• Ensure compliance on required employment eligibility documents

• Complete verification of employment and completion letters 

• Provide consultation to managers on performance management process

• Complete employee relations letters from templates 

• Health/life insurance registration facilitation

• Assist drafting Offer Letters and Employment Contracts for UK, Germany, and France as needed

• Facilitate and promote global and local Corporate Social Responsibility Initiatives and Diversity and Inclusion groups.

• Follow up on compliance training and onboarding tasks to assist in completion for assigned groups or locations.

• Support quarterly audits

• Other duties as assigned

Desired Qualifications:

• Prefer BA in HR, Communication or related fields; or equivalent knowledge acquired through a combination of education, training and experience

• 3-5 years HR experience, preferably in a generalist capacity, and

• Service Call Center or Customer Service experience; or an equivalent experience required

• Experience processing transactions in a case management and HRIS system

• Bilingual German and/or French

• Experience with Workday HRIS system

• HR Certification preferred

What we offer: 

• Comprehensive medical, dental, and life insurance

• Pension 

• ESPP/KEEB

• Paid time off and paid sick leave

• Paid maternity, paternity & parental leave

• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s People team recruits, supports, and rewards the talented people who are reimagining the world of communications. You’ll be part of a team that partners with business-unit leaders and provides world-class HR support. The people team also refines and improves our Total Rewards program—an innovative, holistic package of benefits that provides RingCentral employees with the tools, resources, and environment they need to grow their careers and do the best work of their lives. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.