Human Resources Generalist - Hybrid (Cleveland, OH.)

Essential Duties and Responsibilities: 

General HR Duties: 

• Support HR Consultant and clients on all tactical HR matters, including federal, multi-state and local compliance, the interpretation of policy and procedures, HR program audits, unemployment and Workers Compensation administration, performance management, hiring and dismissal protocols and support, compensation, labor management, and employee training and development.  

• Responsible for independently managing multi-state payroll and related activities including computation of wage and overtime payments, calculating and recording payroll deductions, paycheck advances, bonus runs, commissions, fringe benefit reporting, separation payments, regular payroll audits, and serving as client representative with various state agencies including setting up of new states and local tax jurisdictions as needed. 

• Works on system conversions and implementations related to payroll and time and attendance.   

• Performs benefits administration to include enrollments, terminations, COBRA administration, open enrollment, and monthly invoice reconciliation. 

• Provide effective remote and on-site consultative support as required to build a strong working alliance with current and prospective OneDigital clients.  

• Conduct HR research and assist OneDigital team members and clients in developing, implementing, and executing HR policies, procedures, programs, trainings, presentations, documents, spreadsheets, client reports, surveys, assessments, recruitment-related activities, and other HR services as requested.  

• Track, process, and facilitate communications for client employee leaves of absence and other workflows to optimize Client’s HR Function. 

• Ensure accurate file maintenance of all documents and data in shared drives.   

• Proactively seek ongoing knowledge and expertise in the HR environment as well as general business trends and practices; share expertise with others.  

Client Relationship and Account Management: 

• Collaborate with HR Consultant on client action plans, consult with, and provide information to contributing team members on a timely basis to meet client deadlines efficiently.   

• Develop and maintain relationships with assigned clients’ management team and employees as directed.          

• Identify opportunities to introduction solutions from OneDigital’s broad team of colleagues. 

Project Management: 

• Prioritize and manage time optimally in accordance with client’s service plan.  

• Manage workload and ever-changing priorities to ensure all deliverables are of top quality and met on a timely basis.  

• Ensure accurate time tracking and descriptions of all client work performed.   

• Make recommendations to HR Consultants regarding assignment of work. 

• Pre-plan and communicate anticipated overages and coordinate with consultants or clients as appropriate and in writing prior to incurrence.  

Other Key Functions: 

• Intentionally model behavioral competencies and OneDigital values, demonstrating what expected performance looks like of HRC team members.   

• Follow and help improve standard operating procedures, tools, templates, and analytics to ensure consistent, efficient, and excellent client service for support across the HRC team. 

• Plan, coordinate, and execute on the weekly internal Development Calls that serve as team professional development and team building. 

• Support OneDigital business development efforts with HR expertise as requested. Proactively learn and promote OneDigital services. 

• Actively participate in OneDigital culture initiatives and meetings through attendance and by providing ideas, expertise, and open communication. 

• Perform other duties as needed. 

Behavioral Competency Requirements: 

Demonstrated consistent proficiency of: 

• Communication - clear, open, and honest communication; developing proficiency to facilitate difficult conversations, internally and externally, in a manner that leads to productive working relationships and actionable positive outcomes for all parties. 

• Client chameleon – the ability to work proactively and productively with clients and a dispersed team with varying personalities, working styles, demands, and ways in which they receive and respond to information. 

• Interpersonal Effectiveness – willingness to actively listen and ask questions. Offer options, opinions, and direction. Come from a place of empathy and connect authentically with others. Adapts perspective as new information is presented.   

• Innovation – demonstrates creativity and alternative thinking to develop new ideas for and answers to work-related challenges. Has the ability to work collaboratively in any environment, in person and remote, across clients and the organization. Has excellent problem-solving skills and an openness to different approaches to solving challenges.  

• Account Management – models timely, proactive, relationally focused engagement with clients ensuring all parties understand the work to be performed, completion timeframes, budget constraints and quality standards.    

• Coaching and Teamwork – consistent modeling of behavioral competency requirements and service delivery practices that promote sharing, skill building and actioning of positive behavioral competencies within the team and for clients. Demonstrates a deep level of care for colleague and client relationships.  

• Efficiency & Effectiveness – produces solid work product and task outputs in a timely manner and with consistent quality in the desired results. Focuses on ways to streamline processes and work to provide desired results with minimal resource consumption. 

• Time management – the ability to manage assigned work in a manner that provides the space and time required to complete and balance responsibilities effectively. Demonstrated ability to support and manage the work and several client relationships at any given time, providing strong HR counsel and work product.  

• Customer service – brings a consistently positive attitude to the team and the work with a client-centric focus to creative problem-solving, collaboration, option generation and decision-making. Adaptability to new ideas and information. Works with an appropriate sense of urgency, responsiveness, and pro-action.  

• Initiative – proactively creates solutions for client business needs and challenges. Recognizes team and individual performance in a way that is meaningful for them. Drives continued positive progress in the face of obstacles.   

Other Qualifications, Skills, and Requirements: 

• Ability to travel locally as required to support clients and OneDigital.  

• A proactive track record of managing client requests and a passion for advising on all aspects of HR. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Excellent organizational skills and attention to detail. 

• Strong oral, written, and verbal communication skills. 

• Curiosity, an engaging style, and an urge to seek out creative solutions.  

• Strong analytical and problem-solving skills. 

• Self-management of own time, awareness of client time, utilization of hours. Resourcefulness and the ability to work with limited supervision in meeting deadlines. 

• Active networking and upkeep on HR trends and research to provide new ideas to the team. 

• Active development of social science knowledge that lends to understanding clients and employees. 

Education, Training & Experience: 

• 4-6 years of related or equivalent human resources experience; Bachelor’s degree in Human Resources or Business Administration preferred. 

• Experience processing full cycle multistate payroll is preferred. 

• SHRM-CP and/or HRCI-PHR certifications are highly desirable. 

• Solid foundation of HR knowledge – particularly, understanding of federal, state and local employment laws, regulations, and practices; multistate is ideal; as well as a keen ability to serve as a business partner.  

• Familiarity with general business management functions. Demonstrates ability to work cross-functionally within an organization. 

• Demonstrates proficiency in project management skills and the ability to manage the moving parts and priorities of multiple clients and projects simultaneously. 

• Advanced skills in Microsoft Office applications, HRIS systems and video conferencing technology, specifically Zoom and Microsoft Teams, are required. Experience with processing payroll in multiple systems is preferred. Demonstrated ability to learn new technology systems.