Human Resources Assistant – Front Desk

The Human Resources Assistant is the first point of contact for employees who visit or call the Human Resources department. The Human Resources Assistant assists employees with a variety of questions and concerns, facilitates the new hire paperwork process, enters, and reviews personnel actions, maintains personnel files, and provides administrative and office manager support to the Assistant Director of Human Resources and the department as a whole. 

Primary Responsibilities

• Serve as receptionist for the department, answering phones and assisting employees who visit Human Resources with a variety of questions and concerns.
• Assist new hires with required paperwork, ensuring paperwork is completed appropriately. Ensure compliance with I-9 requirements and maintain knowledge of applicable rules and regulations regarding work authorization.
• Provide administrative support to the Assistant Director of Human Resources and others, as needed.
• Enter data related to new hires, personnel actions, and employee-initiated data changes.
• Review personnel action data entry for accuracy.
• Oversee all active, inactive, and stored personnel files, including making new personnel files for employees, filling employee paperwork, and moving the location of files pursuant to HR’s record storage schedule.
• Open and distribute departmental mail and handle departmental billing.
• Prepare employment verification letters as requested.
• Participate in the preparation of mass in-house informational distributions and mailings to employees.
• Oversee and communicate Earned Sick and Safe Time Act (ESSTA) letters to staff and department managers.
• Assist with the coordination and processing of employee leave requests, ensuring compliance with company policies and relevant regulations.
• Special projects assigned as needed.

Skills and Qualifications

• Associate’s degree or equivalent
• 1-2 years related experience.
• Excellent oral and written communication skills - bi-lingual skills a plus.
• Proficiency in Microsoft Word and Excel; familiarity with other MS Office applications
• Strong technological aptitude.
• Must be able to work well in a high-pressure/fast-paced environment.
• Must be able to deal with a variety of personality types with poise and professionalism.
• Must be able to learn and adapt to a changing work environment.
• Must be able to handle confidential information with the utmost discretion.
• Must be able to work successfully both independently and as part of a team.

Physical Demands

• Regularly required to sit, talk, listen, use repetitive hand motions, stand, walk, reach, and bend.
• Occasionally required to lift up to 20 pounds.
• The ability to work on-site five days a week (Monday-Friday).

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.