HR Support Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

HR Support acts as the primary contact to employ knowledge of commonly-used concepts, practices, and procedures to support inquiries directly from team members, retirees, beneficiaries, applicants, and/or Human Resource (HR) representatives via email to resolve inquiries; building knowledge of HR related topics and issues. Relies on instructions and pre-established guidelines to answer questions, provide explanations, resolve issues, and respond to inquiries mainly related to HR practices, policies, and procedures. Resolves inquiries by providing information, directing to self-service, or routing to escalate the inquiry. This HR Support team member should possess strong written/verbal communication skills and excellent time management skills.

What Part Will You Play?

• Managing the employee life cycle (onboarding and offboarding administrative duties)
• Maintain employee records in compliance with data protection regulations
• Respond to internal and external HR-related inquiries or requests and provide assistance
• Ensure timely and accurate communication
• Occasionally supports and backs up other HR team members in their daily activities to include data entry, mailing, imaging, answering correspondence, and sorting and routing incoming mail.
• Standard business hours, Monday - Friday, hybrid, with 2-3 days a week onsite at our offices in Oklahoma City.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp
• Customer service in a service center, or human resources background
• Superior attention to detail
• Proven track record of maintaining employee confidentiality

Preferred Qualifications

• Bachelor's Degree
• Typically Minimum 2 Years Relevant Exp
• General knowledge of benefit programs and basic payroll process

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Active Listening - Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, does not interrupt at inappropriate times
• Reading - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

The position listed in this requisition is ineligible for the referral bonus award program.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].