HR SERVICES SPECIALIST SENIOR- LATAM

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary:

Reporting to our Lead HRSC- LA, you will provide direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receive and respond to requests concerning HR policies/programs. Routes requests from employees to others for additional information. May respond to practices inquiries by online resources and telephone. Process multiple paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment. Inputs employee personal data into human resources information/computer system (HRIS) database and documents activities.

Responsibilities:

• Receive, route, resolve, and close all RA HR inquiries within their specialty or assignment. Specialist areas could include hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
• Identify process improvement projects to enhance customer experience.
• Handle escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and advising on any appropriate actions.
• Create training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and can share data's insights with the team
• Collaborate with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions
• Enter data into appropriate HR systems and tools
• Use Workday Help tool to capture, track, and follow-up on inquiries; entries used to monitor Indicator trends, track performance, provide feedback, and improve quality
• Participate in system testing and identification of system and user interface issues; provide feedback to HRSC leadership
• Perform daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed and promptly
• Identify opportunities to extend best practices to the HRSC team.
• Provide general advice on HR procedures to new or existent employees and managers.
• Educate employees and managers on HR resources available to them and encourage the use self-service tools
• Maintain employee documentation (personnel file creation, retention, and deletion)
• Perform specific Local Procedures as Benefits Enrollment, Audits (if region requires).
• Provide consultation on integrating new acquisitions into our standard HR practices and systems.
• Complete in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.

Minimum qualifications:

• Bachelor's degree in business administration, Human Resources or related field.
• Two years of shared service center or HR representative experience in HR Operations and Global Employee Relations.
• Experience handling confidential information.
• Work with peers and customers (typically internal) to exchange or present information. Build stable working relationships internally.
• Experience with HRIS systems.
• Proficiency in Word, Excel and PowerPoint.

The Preferred - You Might Also Have:

• Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and HR data and systems.
• Workday Human Capital Management experience.
• Work with complex processes.
• Adapt to different situations.
• Thinking.
• Work with customer under stress or with complex situations.
• Previous experience working in a HR Shared Services and an Outsourced Delivery model.
• Understand customer need to propose viable solutions.

What we offer:

• Transportation allowance or gas allowance.
• Lunch allowance.
• Complementary medical insurance.
• Personal hours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Hybrid

This is a hybrid remote/in-office role.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.