HR Program Manager

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for an experienced HR Program Manager:  

• Align, implement, and oversee a systemwide, global leadership development journey map and course catalog for people leaders and high potential individual contributors. 

• Develop programs and processes, in support of performance management and succession planning strategies and philosophies, aligned with the company's strategic goals and objectives.

• Implement a global leadership competency framework for mid-level leaders, front-line leaders, and individual contributors worldwide, aligned with performance management systems and processes, to support the strategic direction of the organization.

• Map out training plans and calendars locally, regionally and globally for instructor-led, virtual, self-paced and blended learning solutions developed in-house or in partnership with a vendor. Create learning plans for employees of all business units and office locations, including employees working in home offices. 

• Develop and facilitate in-person and/or virtual training events, educational programs, and train-the-trainer activities.

• Manage and lead the entire lifecycle of HRBP and Learning and Development programs, including planning, execution, and evaluation, to identify potential issues and implement corrective actions, as needed.

• Lead change management efforts related to HRBP and Learning and Development programs and initiatives including admin duties such as creating decks, reports, and ad hoc tasks.

• Conduct regular checkpoints, assessments, and evaluations to measure the effectiveness and impact of projects and programs.

• Collaborate with relevant stakeholders to identify program requirements and design effective solutions.

• Partner with different HRBPs globally to ensure compliance with applicable local laws, regulations, and company policies in designing HRBP and Learning and Development program activities.

• Develop an annual budget and operating plan for HRBP and Learning and Development efforts worldwide.

• Create and establish a strong partnership with internal and external partners to ensure HRBP and Learning and Development program success.

• Ensuring knowledge about industry trends and best practices in the market regarding HRBP and Learning and Development programs and make recommendations for new program initiatives and/or improvement of existing programs.

• Working with a project management approach to develop, implement, and evaluate organizational development interventions at individual, team, and organizational level rating to:

• Employee Engagement

• Culture change, behaviours, and values

• Team development, collaboration, and performance 

• Organizational change and transformation

• Coaching and mentoring

• Talent management and succession planning

• Leadership and management development

• Change management

To succeed in this role, you must have:

• 5-7 years of hands-on project and program management experience coordinating multiple, large-scale activities and events simultaneously in a fast-paced corporate setting. Proven skill in strategic planning, resource allocation, and coordination of people and resources.

• Proven experience on building, managing, and facilitating global leadership development experiences and performance management and/or succession planning activities.

• Proven experience designing and developing learning solutions; familiarity with traditional and modern adult learning and development methods and techniques.

• Proven track record of successfully creating and implementing HRBP and Learning and Development programs.

• Proven stakeholder management skills and experience managing a team. Ability to interact and collaborate effectively with individuals at all levels of the organization; develops constructive and cooperative working relationships and maintaining them over time. 

Desired Qualifications:

• Leadership Skills. Strong leadership abilities to be able to inspire, motivate, and engage stakeholders about HRBP and Learning and Development program initiatives. Possess the mindset of a change leader. 

• Sound judgement. Alerts key stakeholders appropriately and provides necessary visibility into challenges and concerns when time to act is still possible. 

• Critical and creative thinker. Ability to translate complex problems into concrete tangible processes and actions; designs or creates new applications, ideas, relationships, systems, processes or products; draws upon flair and the artistic. 

• Project Management. Project management track record, and ability to follow through programs from start to finish. Experience building from scratch and continuously improving upon what has already been built.

• Critical thinking and problem solver. Strategic thinking with an ability to solve immediate challenges while building for scale and considering long term impact.

• Negotiation skills. Masterful negotiator who brings others of disparate points of view together to produce win-win-win outcomes. 

• Communication and Presentation Skills. Highly effective verbal and written communication skills, amongst all levels. Expert group facilitation and presentation skills. 

• Organization and Multi-tasking skills. Strong organizational skills and ability to manage multiple priorities and deliverables, with accuracy and quick execution.

• Knowledge on HR policies and employment laws. General knowledge and understanding of HR policies, procedures, and best practices. Knowledge of relevant and basic employment laws and regulations.

• Related Certifications. SHRM SCP or SPHR certification.Exposure and Training in Training, COPC, and Six Sigma a plus.

• Shift. Willing to work on night shift

• Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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