HR Operations Specialist

About Us

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: https://corporate.jd.com/

Job Description

We are seeking a highly organised, bilingual speaker (both Mandarin and English) and detail-oriented individual to join our HR shared service Center (SSC) team as an HR Operations specialist. In this role, you will be a key player in supporting our dynamic workplace by managing various aspects of human resources.

Responsibilities

Human Resources Administration:

• Provide administrative support for various HR functions within the company.
• Ensure smooth and efficient onboarding and offboarding processes for employees.
• Maintain accurate employee data and records.
• Prepare and manage HR-related documents.
• Assist with benefits administration and payroll processing.

Visa and Immigration Support:

• Manage work visa applications, renewals, and immigration processes for expatriate employees.
• Ensure compliance with both local and host country immigration regulations.

Employee Support:

• Act as the primary point of contact for employees regarding general HR policies, procedures, and services.
• Address payroll queries, IT software setup issues, and reimbursement inquiries.
• Provide timely assistance and support to resolve employee concerns.

Service Supplier Management:

• Coordinate with external service providers to ensure efficient delivery of HR-related services.
• Monitor and evaluate supplier performance and address any service-related issues.

This role plays a key part in maintaining efficient HR operations and delivering a seamless employee experience across the organisation.

Minimum Qualifications

• Minimum of 3 years' experience in an HR administrative or support role.
• Bachelor's degree in Human Resources, Business Administration, or related field.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Fluent in both Mandarin and English.
• Proficient in Microsoft Office Suite.

Preferred Qualifications

• Based in Rotterdam.

What We Offer

• A dynamic and challenging work environment in a leading global e-commerce company.
• The opportunity to work with a diverse international team and to make a significant impact on JD.com's global presence.
• Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.
• Career development opportunities and continuous learning resources.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.