HR Operations Representative / Tier 1 Support

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

HR Operations Representative

Summarized Purpose:

This role is focused on delivery of the day-to-day HR related queries within the Colleague Services / HR Shared Service Center, specifically dedicated to the Tier 1 level support. The role ensures quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards. This role is the first line of support of HR inquires that come in via various channels (self-service, phone, and chat).

This is a full-time permanent job opening.

Essential Functions

• • Delivers first line support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the business by either providing direct resolution or routing the inquiry to the appropriate department to address accordingly.
• • Learns company HR policies and programs, as well uses past experiences, to answer general employee inquiries.
• • Collaborates with other subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner.
• • Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
• • Achieves stated performance measures and adheres to established customer service standards.
• • Performs special projects as assigned and led by a supervisor.

Qualifications:

Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Technical positions may require a certificate
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). Ideally in HR and/or customer service/call center.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Ability to research, interpret, and communicate HR policies, procedures, and programs
• Ability to deliver exceptional customer care via telephone, chat, and email
• Critical thinking, problem solving, and judgment skills/ works independently
• Positive demeanor and willingness to learn
• Possess good listening skills and patience to work with all types of employees
• Individual should have high energy with the ability to coordinate/prioritize workload
• Fluent in reading/ writing/ speaking English; other languages skills a plus
• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
• Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status