HR Operations Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

About the Role

The Manager, HR Operations is responsible for overseeing the efficiency and effectiveness of HR systems, processes, and policies to ensure a seamless employee experience. This role will drive operational excellence, compliance, and process optimization within HR functions, partnering closely with HR Business Partners, Legal, IT, Payroll, and other key stakeholders.

This is a high-impact leadership role where you will manage and scale HR operational processes, ensuring that they support BetterUp’s rapid growth, global workforce, and employee experience goals.

What You'll Do:HR Operations & Process Optimization

• Lead and optimize end-to-end HR processes, including onboarding, offboarding, benefits administration, leave management, and employee records.

• Identify opportunities for process automation and efficiency improvements to enhance the employee experience and operational scalability.

• Ensure HR policies and procedures are clearly documented, consistently applied, and aligned with compliance requirements.

• Manage and streamline HR case management and employee support processes, acting as a point of escalation for complex issues.

HR Systems & Data Management

• Oversee HR systems (Workday or similar), ensuring proper functionality, configuration, and continuous improvement.

• Ensure HR data integrity, reporting accuracy, and compliance with data privacy regulations.

• Partner with IT to troubleshoot system issues, implement system enhancements, and optimize HR workflows.

Compliance & Risk Management

• Ensure compliance with employment laws, data privacy regulations, and HR best practices across multiple jurisdictions.

• Maintain HR documentation and records in accordance with legal and company standards.

• Lead or support HR audits, compliance reporting, and policy updates.

People Leadership & Cross-Functional Collaboration

• Manage and develop an HR Operations team, ensuring high performance and continuous learning.

• Serve as a thought partner to senior HR, Legal, Payroll, and IT stakeholders, ensuring that HR Operations align with BetterUp’s broader business objectives.

• Partner with the HRBP team to support complex employee inquiries and cases related to payroll, benefits, and policy interpretation.

• Lead or contribute to HR initiatives related to process optimization, compliance updates, and operational efficiency.

Workplace Experience

• Lead the transformation of the Workplace Experience team, evolving its focus from facilities management to a holistic Workplace Experience function. Oversee daily office operations while driving a long-term strategy that enhances employee engagement, collaboration, and productivity. Ensuring alignment between Workplace Experience initiatives and remote work policies to support a seamless employee experience.

Own vendor and third-party management, ensuring contract accuracy, cost-effectiveness, and strategic alignment with company goals. Proactively assess partnerships to ensure cultural fit and incentivize behaviors that reinforce business priorities, strengthening vendor relationships and operational efficiency.

What You'll Need:

6+ years of experience in HR operations, HRIS, or related HR leadership roles.
Proven experience in scaling HR processes, systems, and compliance in a fast-growing company.
Strong HRIS expertise (Workday required).
Data-driven mindset with experience in HR reporting and analytics.
Experience managing a team and fostering a high-performance culture.
Ability to work in high-growth, fast-paced, and mission-driven environments.

Own vendor and third-party management

Experience with global HR operations and compliance.
HR certifications (e.g., SPHR, SHRM-SCP) is a nice to have.
Background in tech or high-growth startups.

Benefits: 

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $134,000– $229,000.

If you live in New York, the base salary range for this role is: 
$191,000 – $229,000: New York City
$134,000 – $200,000: Albany, Buffalo, Nassau, Newburgh, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]

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