HR Director- LATAM

Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

The essence of the role

This is a Human Resources leader supporting our Latin America region.  This role will be critical in driving HR strategy and operations across the region as they partner with colleagues across the globe.  This is an opportunity to be part of an exciting journey driving business results through development and transformation of our talent strategy. 

Role and Responsibilities of HR Director, Latin America

• Translate the business needs and priorities into a clear HR road map that is anchored and implemented in collaboration with regional leadership. Drive HR initiatives and activities together with your stakeholders across the region. Prioritize and partner with the business on how to build high-performing teams, efficient organizations, and critical competencies and capabilities for the future state of the business.
• Partner with HR colleagues across various HR functions and Global HR Communities of Practice to further advance, and tailor by region where necessary, in such areas as organizational development, culture and engagement, diversity and inclusion, compensation and benefits, leadership development, and other HR areas as prioritized.
• Oversee HR operations and support for our teams in the entire LatAm region. Together with your Brazil-based HR colleagues, you hold together an end-to-end regional HR support for all Business Units in the region, covering the full range of HR processes (employee relations, HR policies, HR cyclical processes, HR administration, etc.).

Oversee and ensure that the regional organization is compliant with local employment laws and regulations to effectively reduce legal risks and ensure regulatory compliance. Partner with legal and other colleagues to ensure

• compliance in all countries in the LATAM region.
• Support the cultural integration. Embed and embolden our Sinch culture and core values. You drive and strengthen the company culture by being an inspiring champion and role model.

• 10+ years of demonstrated successful, innovative and value-driven HR experience in a global environment
• Bachelor’s degree in related field and/or requisite experience with relevant certifications
• Strong leadership skills, and experience in driving change and building the culture.
• A self-starter mindset, with strong capability to structure and independently drive your work forward. You can deal with ambiguity and are excited to bring the gray areas into focus.
• The skill to easily gain trust at all levels, possessing excellent relationship-building skills.
• The ability to influence at all levels, with or without direct authority.
• The emotional intelligence to create and inspire engagement, partnering with your colleagues and leaders to maximize employee performance and productivity.
• The mindset to thrive in a fast-paced work environment and champion positive change.
• Excellent communications skills, both verbal and written in English, Spanish and Portuguese.

Big Plus!

• Experience working at a high-growth tech company.
• Experience supporting multiple organizations and stakeholders spread across various countries.
• Experience with different HR operating models and knowledge of how to develop HR operational excellence in an ever-evolving landscape.

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.