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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
HR Business Partner, Senior Manager – Operations
The HR Business Partner, Senior Manager will act as a key strategic business partner while focusing on support of the Operations division. This person will partner with HR leadership, divisional leadership, and HR Centers of Excellence to define and execute HR strategies, programs and processes supporting high performing culture. The HRBP serves as a guide to leaders within assigned groups with a goal of improving business performance through a focus on talent including performance management, talent development, retention, and employee engagement. This role may require up to 10% travel.
Job Responsibilities
- Coach and counsel leaders of assigned organization(s) on personal effectiveness, team dynamics, performance management and conflict resolution. Provide recommendations and feedback based on experience.
- Gain an understanding of the assigned business area(s) and their needs through attending staff meetings, business reviews and meeting with leaders as applicable.
- Understand assigned organization’s business strategy and partner with the HRBP team to execute talent efforts that drive business results forward. This could include efforts around annual review cycle, organizational assessments, organizational design, calibration, workforce planning, change management efforts, etc., with a focus on hiring, developing, and retaining top talent. Provide expertise to managers and leaders in the execution of these efforts.
- Understand the talent of assigned group(s), specifically high potential, high performing employees as well as those who may be at risk. Use this information to collaborate with leaders on action plans to help foster employee development.
- Monitor the culture of the organization and support an inclusive, high-performing mindset.
- Partner with HR Generalists on employee matters for assigned organization(s). This includes proactively implementing manager/ teambuilding activities, coaching employees on internal career interests, addressing performance concerns and providing dispute/ conflict resolution support as necessary.
- Be an advocate for athenistas as well as the overall organization; balance approach and courageously push back when the balance is inappropriately skewed in one direction.
- Role model athena’s values to the organization.
- Partner with Talent Acquisition and FP&A to understand headcount needs and assist in creating realistic hiring forecasts.
- Support internal career growth for assigned organization(s), including targeted career conversations with employees.
- Provide organizational context to Talent Acquisition and others on hiring needs.
- Interview candidates for specialized and management-level roles and providing meaningful perspective to hiring managers, as needed.
- Support position management efforts within assigned organization(s), ensuring that new and backfill positions are proactively captured and appropriate processes for position review are followed.
Typical Qualifications
- Bachelor’s Degree in Human Resources or related area of study preferred, or relative professional experience including increasing levels of responsibility
- 5+ years of related professional experience in Human Resources organization or center of excellence, preferably in the technology or professional services industry during a period of rapid growth
- Designations such as PHR, SPHR are helpful but not required
Knowledge & Skills:
- General knowledge of the principles and practices of Human Resources including employee relations, recruiting, compensation, organizational planning, and training and development
- Ability to provide credible HR guidance to and influence management at all levels, including Senior leadership
- Ability to work effectively with a wide array of personality types and all job levels
- Ability to influence and build strong collaborative relationships within HR and stakeholders
- Exceptional verbal and written communication skills, including relationship building skills
- Ability to handle ambiguity and work in fast paced environment
- Ability to manage multiple assignments simultaneously
- Strong organizational and time management skills
- Demonstrated business acumen and ability to understand key aspects of the organization’s business strategy
- Ability to exercise discretion and independent judgment with respect to significant matters
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
