HPE VOC Project lead - Operations and support
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Within HPE, our Operations, Legal and Admin teams work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect the dots, giving us the essential insights, support and capability to accelerate our transformation to be the world’s edge to cloud company. Join us redefine what’s next for you.
What you’ll do:
As a project lead and operations support analyst:
Key Responsibilities:
- Possess knowledge of survey programming platforms, specifically Qualtrics or any other survey platform
- - Be able to program complex surveys on Qualtrics survey building platform
- Manage the survey programming part of the projects and its work-streams independently
- Provide strong leverage by programming error-free surveys in a timely manner
- Provides detailed project review inputs and development recommendations as needed to achieve the goals.
- summarizes and analyses customer feedback to create presentations and reports
- Identify and implement innovative programming techniques and non-standard solutions to programming challenges
- Possess a problem-solving attitude and ability to provide feasible solutions for the surveys
- Analyze and interpret data to identify patterns, trends and possible solutions
- Performing quality assurance on data and analytical models to ensure accuracy
- - Proficient in efficiently presenting data via reports and presentations (PPT and excel)
- Advance knowledge of quantitative and qualitative data research methodologies to design them effectively
- Assist or manage the production of survey reports and review, design and modification of reports for client use
- Applies advanced subject matter knowledge to solve complex issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.
- Communicates data and issue analysis to stakeholders
- Provides guidance and mentoring to less- experienced staff members.
- Leads and/or provides expertise to functional project teams.
What you need to bring:
- 2 to 4 years of relevant experience in surveys, out of which the majority of experience if in any survey platform is an advantage.
- Must have worked on integration of survey tools and other tools like SFDC, SQL and others, using API and JSON; and can handle such projects independently
- demonstrated curiosity in understanding what really matters to our customers
- Strong analytical aptitude, problem solving, logical reasoning
- Knowledge of languages: HTML, CSS, JavaScript, jQuery, etc.
- First-level university degree
Effective communication:
- Good interpersonal skills and team-player attitude
- Ability to effectively communicate program plans, proposals, results, and negotiate options
If you are...
- Good at partnering, innovating, and making things happen. You are aligned to our core values.
- Holding a Bachelor’s Degree or equivalent combination of education and experience
- Experienced in corporate policies, markets and processes, financial management as well as program management
- Experienced in large revenue deals to include combination of multi-country/ business unit/ product line and managing a business in start-up and growth phases
- Capable of managing a portfolio of annuity services
- Excellent in verbal and written communication
- Willing to work in a complex program driving customer and partner experience.
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Sales Operations
Job Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
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