Host (Client Support Team)
Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship.
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.
Are you looking for flexible hours? Working as a team? There are many reasons to join our amazing Company. The skills you gain and the experience you gather may well kick start your career in hospitality/events! Come and Join us!
What You’ll Do:
- To deliver a high standard of welcome and ensure customer satisfaction ratings are high at all times.
- To maintain client focused service, politeness and professional manner at all times.
Client Services:
- To have a strong visible presence in the entrance hall and venue and assist clients with directions or any general requests
- To handle customer complaints and resolve in a positive, pro-active manner and communicate customer comments and compliments to the venue team
- To build relationships with event organisers, facilitators, clients and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional customer care
- To assist fellow team members with any client related requirements such as in room catering, servicing and setting up of meeting rooms and overseeing day and evening client functions if necessary
- To deliver waiting service during service times if and when required in a professional and pleasant manner ensuring excellent client service at all times.
- To follow duties and daily plans as directed and as stated on the rota.
- To ensure all catering areas are left clean and tidy as is reasonably practicable at all times and signing relevant duties off on appropriate cleaning schedules.
- To assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, in accordance with Health & Safety.
- To adhere to company training programs and all related documents.
- To follow and support any reasonable request relevant to the position and the operations of the department.
- To maintain a happy and helpful manner and attitude throughout working hours.
Health and Safety
- To carry out duties in accordance with all Health and Safety regulations and company best practice
- To comply with etc venues and statutory regulations on grooming and personal hygiene standards.
General:
- To be available for staff briefings and company events
- To be available for weekend work where necessary
- To undertake any reasonable requests for ad hoc duties by the venue team
Who We Are:
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. Convene has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/
We’re Here For You:
At Convene, you’ll receive:
- Training & development
- Competitive rate + holiday Pay
- Flexibility to choose your shifts
- Family lunch - fresh, healthy 'brain food'every day
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
What We Do
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.
Why Work With Us
Be part of a passionate community of individuals dedicated to helping companies host their most important in-person, virtual, and hybrid events, or supporting them as they make their home in one of our premium office suites. Born from hospitality, fueled by grit - our people get us past the horizon. Join us: https://convene.com/careers/
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