Hockey Operations Supervisor

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.  In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk.

OVERVIEW

• Location: Atlanta, GA

• Employment Type: This is a Fixed Term Position.

WHAT IS THE JOB ABOUT?

Hawk-Eye Innovations is seeking a Hockey Operations Supervisor to oversee our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as AWS and cloud computing, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving.

RESPONSIBILITIES >>

• Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL.

• Conducting pre-match checks of the systems in accordance with standard procedures

• Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation.

• Identify potential issues and work to find solutions to maximize operational efficiency.

• Execute on daily hardware investigations and resolutions.

• Execute on software roll-outs and address data investigation tasks.

• Execute on actions across teams and ensure follow-up and resolutions are communicated

• Assist with leading training sessions across all specific roles and responsibilities.

• Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.

• Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.

WHAT WE WANT FROM YOU >>

• 1+ years of Production/Technical experience in a successful branded company/organization

• Basic knowledge of AWS and cloud computing (training provided if necessary).

• Management experience with the ability to provide nightly feedback and coaching.

• Time management skills and ability to work in a high pressure, live sporting environment

• Ability to liaise with clients and customers in a professional and approachable manner

• In-depth understanding of Hockey operations, terminology, and processes.

• Experience in hardware quality assurance and data investigation.

• Ability to prioritize, address high-priority issues and escalate to leadership.

• Strong problem solving skills and attention to detail.

• Previous experience in a similar role within operations or a sports technology.

• Proficient in project management software such as ClickUp.

• Proficient in using presentation tools such as Google Slides and Google Sheets.

• This position will require schedule flexibility, including weekends, late nights, and holidays.

• Willingness to travel occasionally for on-site support and installs.

What We Offer:

• A dynamic role at the forefront of sports technology implementation.

• Opportunities for professional development in cloud computing and operations management.

• A collaborative work environment with a passionate team.

• Competitive salary and benefits package.

 The anticipated annual base salary for this position is $55,000.00 to $57,500.00. This range does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

In addition to a competitive base salary this position is also eligible for a limited benefits package including healthcare benefits (medical, dental, and vision), vacation time, and eighty hours of paid sick leave time annually.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC.

Sony Electronics Inc. and Sony of Canada Ltd. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected], or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.