Health & Life Sciences Leader

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Health & Life Sciences Sales Leader

Why We Have This Role

At Qualtrics, we empower healthcare organizations to enhance both patient and employee experiences through tailored insights and innovative solutions. Our healthcare offerings help clients understand and improve every aspect of the patient journey and employee engagement, ensuring they can make informed, data-driven decisions. With our industry-leading experience platform, enhanced by unique data and powerful analytics, we lead the way in transforming experiences within the healthcare sector.

We are seeking a seasoned sales leader in North America to drive new commercial growth for our healthcare solutions, particularly in the realms of patient and employee experience.

How You’ll Find Success

• Collaborate with Healthcare Leadership: Work closely with the healthcare leadership team to craft and implement a strategic sales plan focused on expanding our offerings while identifying high-growth opportunities, target customer segments, and competitive differentiation in both patient and employee experience.
• Drive Revenue Growth: Leverage your expertise in healthcare solutions and patient/employee experience management to achieve substantial annual business expansion, aiming for 50%+ growth.
• Close High-Value Deals: Demonstrate a proven ability to influence and close high-value contracts, ensuring strategic alignment and long-term value creation for healthcare clients.
• Deliver Exceptional Client Experiences: Exceed customer expectations and foster trust with healthcare stakeholders by consistently delivering outstanding service, particularly for large-scale contracts in both patient and employee engagement.
• Cultivate a High-Performing Sales Culture: Foster an innovative and high-performing sales culture emphasizing collaboration, continuous learning, and sharing best practices among team members.
• Exhibit Commercial Acumen: Exhibit a strong grasp of commercial strategies, including deal structures, pricing models, and key performance metrics specific to the healthcare industry.
• Champion Continuous Improvement: Inspire a mindset of transformation and adaptation, guiding your team to excel in a rapidly evolving healthcare landscape.

How You’ll Grow

• Strategic Leadership Role: As a key member of the healthcare sales team, you will influence organizational initiatives with executive exposure that substantially impacts the company's long-term strategy concerning both patient and employee experience.
• Thought Leadership: Stay current on trends and advancements in patient and employee experience, serving as a thought partner in identifying new opportunities for growth.

Things You’ll Do

• Lead a Team of Leaders: Manage a team of North America Leaders focusing on both Enterprise and Midmarket healthcare clients, addressing needs across patient and employee engagement. Create scalable systems of accountability and forecasting that exceed quotas over time.
• Coach and Mentor: Provide guidance in sales strategy, pipeline management, and career development to help your direct reports excel in both patient and employee experience sales.
• Recruit and Retain Talent: Attract and nurture a talented team of sales professionals skilled in the nuances of healthcare sales related to patient and employee experience.
• Facilitate Complex Sales: Train your team on navigating complex healthcare sales processes, including stakeholder engagement and contract negotiations related to holistic experience management.
• Build Relationships with Healthcare Leaders: Develop professional relationships with existing clients and prospects within healthcare organizations, engaging at all levels, focusing on both patient and employee experience improvements.
• Understand Qualtrics Healthcare Solutions: Maintain in-depth knowledge of Qualtrics' healthcare offerings, particularly in areas relating to both patient and employee experience and artificial intelligence in healthcare.
• Competitive Landscape Awareness: Keep abreast of the competitive landscape to assist in crafting proposals that resonate with healthcare clients focused on enhancing patient and employee experiences.
• Collaborate Across Departments: Develop positive relationships with other internal areas at Qualtrics, such as Professional Services and Implementation, to ensure a cohesive and collaborative approach to customer engagement.

What We’re Looking For On Your Resume

• Experience: A minimum of 15+ years in healthcare sales or software subscription sales, with commercial leadership responsibilities at the second level or higher.
• Healthcare Proficiency: Strong proficiency in healthcare technologies and solutions related to both patient and employee experience.
• Proven Leadership Experience: Experience in leading large-scale, diverse, and global sales functions within the healthcare industry.
• Educational Background: Bachelor's or advanced degree in business, healthcare management, or a related field.
• Dynamic Environment Comfort: Comfortable working in a fast-paced, unstructured, and highly competitive environment.
• Exceptional Communication Skills: Strong communication, presentation, and storytelling abilities, with a talent for building relationships.

What You Should Know About This Team

• Motivated Individuals: We work with a team of highly motivated and ambitious individuals. Maintaining that energy and spirit is critical to our success.
• Customer Satisfaction: Our commitment to high customer satisfaction is a point of pride. We continuously seek ways to delight stakeholders.
• Encouraging Innovation: We emphasize creating space for innovation to flourish, recognizing that great ideas can come from anywhere.
• Dynamic Day-to-Day: The day-to-day in this role is fast-paced, so the ability to prioritize and focus is crucial for success.

Our Team’s Favorite Perks and Benefits

• Shape Global Healthcare Strategy: Opportunity to shape and influence healthcare strategy and partnerships critical to the business.
• Work with a World-Class Team: Collaborate with a talented team driving innovation in patient and employee experience solutions.
• Competitive Compensation: Enjoy competitive compensation and strategic career development opportunities.
• Flexible Work Model: Our hybrid work model fosters collaboration while allowing flexibility to work where you feel most productive.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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