Head of Workplace Experience & Operations

Momentum is a respected collection of independent companies, including PMG, Koddi, Further, and Momentum Commerce. We serve as a premier global business transformation partner for over 125 of the Fortune 500 brands. With 1,400 global employees and $5B in media spend under management, we foster a fast-growing, values-driven, people-first environment where you can thrive.

Our portfolio of companies partners with some of the world’s most iconic and ambitious brands, such as Apple, J&J, Lego, Nike, Kroger, and Marriott. We combine scalability with a solutions-oriented approach to deliver fast-paced, innovative results for our customers while creating meaningful growth opportunities for our teams.

If you are looking for opportunities to grow in your career and are passionate about being at the forefront of data and technology, and driving rapid innovation in the future of commerce, we would love to talk with you about joining Momentum.

We believe that a culture of belonging, inclusion, and diversity is key to empowering our team members to thrive both personally and professionally. Living out our values is not just a goal; it's a daily practice!

For more information, please visit www.momentum.com.

The Opportunity 

We are seeking a dynamic and experienced Head of Workplace Experience & Operations to lead our global workplace strategy and operations across 13 offices in North America. As a key member of our team, you will be responsible for creating and maintaining exceptional workplace experiences that support our company culture, foster collaboration, and enhance employee well-being. 

You'll play a key role in our team, collaborating closely with dynamic and talented individuals. You'll contribute to key responsibilities such as planning innovative workplace environments and be part of our mission to enable, accelerate, and empower our partners at Momentum companies, allowing them to deliver best-in-class solutions for their customers. Ready to join our team? Join us. 

Join us in this full-time role, based in our Dallas Office at The Link at Uptown: 2601 Olive Street, Dallas, TX. Be part of a vibrant community where amazing people, data & insights, and perpetual innovation converge to shape the future of digital commerce! 

About This Role at Momentum 

As the Head of Workplace Experience & Operations - North America at Momentum, your days will be dynamic and filled with opportunities to contribute to our mission.  Here's a glimpse into what your typical day might look like: 

• Develop and implement a comprehensive workplace strategy that aligns with the company's goals and values across 13 offices, while considering the nuances of each portfolio company within the Momentum ecosystem. 
• Oversee the day-to-day operations of all office spaces, including facilities management, space planning, and office services. 
• Provide mentorship, lead and manage a team of workplace coordinators and facility operations managers to ensure the smooth functioning of office environments while also supporting team’s development. 
• Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs that surprise and delight our most important customers – all Momentum companies' employees. 
• Collaborate with cross-functional teams to integrate cutting-edge technology solutions with People & Culture and IT systems to enhance workplace efficiency and productivity.  
• Effectively communicate workplace strategies and initiatives to stakeholders across departments, fostering a culture of collaboration and alignment.  
• Manage vendor relationships and contracts for facility services, ensuring quality, cost-effectiveness, and compliance with company standards. 
• Develop and manage budgets for workplace operations, monitoring expenses and proactively identifying opportunities for cost savings and efficiency improvements. 
• Implement health and safety protocols and ensure compliance with local regulations and best practices across all office locations. 

• Monitor and analyze workplace trends and best practices to continuously improve our workplace operations and consistently elevate the employee experience. 
• Create an equitable and welcoming workplace environment for all employees. 
• Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations. 

Qualifications

We’re looking for someone who: 

• Holds a Bachelor's degree ideally in Facilities Management, Business Administration or a related field. 
• Proven track record of successfully managing workplace operations for a global organization with multiple offices. 
• Demonstrates strong leadership and management skills, with the ability to motivate and inspire teams to strive for excellence. 
• Has excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization, demonstrating adaptability in adjusting to different personalities and versatile communication styles. 
• Displays in-depth knowledge of workplace best practices, industry trends, and regulatory requirements. 
• Demonstrates strong analytical and problem-solving abilities, with a results-driven mindset. 
• Can handle multiple priorities and work in a fast-paced environment, navigating ambiguity and remaining agile. 

When considering experience for this role, we typically find a great fit with candidates who have a minimum of 12+ years of relevant experience in the specified field, including experience in managing workplace operations, overseeing facilities management, leading teams, and implementing workplace strategies. Additionally, experience in a holding company and/or in a start-up environment is a definite plus. 

Commitment to Diversity and Inclusion at Momentum

At Momentum, our commitment to change for the better is reflected in our dedication to fostering a culture of belonging, inclusion, and diversity. We recognize diversity and inclusion as key components of our company's success and growth. Recognizing the ongoing journey ahead, we are determined to make lasting impacts through the collective efforts of our Leadership team, People & Culture team, and every employee.

Momentum is an equal opportunity employer, considering all qualified applicants regardless of characteristics protected by law. These include, but are not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, color, ancestry, and Veteran status. We actively seek qualified applicants from diverse backgrounds, with no consideration of criminal histories, in alignment with applicable legal requirements.

Should a reasonable accommodation be necessary for the application process and beyond, we are eager to review and provide reasonable accommodations as needed, in compliance with applicable laws.

Total Rewards

At Momentum, we prioritize the well-being of the whole individual. We are committed to supporting our people in every moment that matters on their journey with us! We are pleased to offer a comprehensive total rewards package designed to provide protection, peace of mind, and a focus on overall well-being while helping our people plan for the future.

The base salary range for this position may vary based on location. Actual compensation will be determined by role, level, and location, considering additional factors such as job-related skills, experience, and relevant education or training. For roles eligible for remote work, the base salary is tailored to the designated work location. In addition to the base salary, candidates may be eligible to receive a discretionary annual bonus, determined based on both the company's business performance and individual contributions. The People & Culture team will provide specific details during the hiring process.

We take pride in offering a comprehensive benefits package for our full-time employees, encompassing healthcare benefits, a 401(k) plan with an employer match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, and various paid holidays, among other perks.

Our workplace offers opportunities for involvement in a wide range of challenging and impactful projects, across diverse industries and business models, fostering career advancement and development within our growing  organization. The culture is highly collaborative and supportive, contributing to a fulfilling professional journey.

Note on Confidentiality

Any personal data collected during the application process will be treated with the utmost confidentiality and privacy.