Head of Revenue Operations

About NexHealth

Operations at NexHealth

In a world of one-tap car rides and meal delivery, patients expect to access healthcare anytime anywhere. We’re pursuing a future where patients can seamlessly book appointments and connect with their healthcare stakeholders online. And we’re just getting started. Our operations team has a foundational impact on our employee’s experience here at NexHealth. We are the team that supports the greater organization do what they do best! 

What You'll Do:

• Partner cross functionally with Sales, CS, and Finance teams to improve execution of pre- and post-sales processes, including approvals, deal desk and quote to cash processes, contract management, billing & invoice management, and tracking exceptions to our terms and conditions
• Continuously optimize transitions across teams throughout the customer journey (Marketing->Sales->CS)
• Own the customer attribution model. Work with Marketing to ensure all top of funnel activities are captured and tracked and data integrity is preserved.
• Help drive key operational metrics and analysis for the Sales organization like quota attainment, pipeline coverage, queue efficiencies, stage conversion rates
• Support core CS operational processes such as renewal/retention/health/risk forecasting
• Develop reporting & dashboards to show performance, trends, opportunities, and risks across the customer lifecycle
  
• Work with the Business Systems team to Implement data governance framework that ensures data integrity and single source of truth
• Own the development and enforcement of Standard Operating Procedures for Revenue Operations to ensure process adherence and data quality throughout the customer journey (for example, product and pricebook SOP)
• Perform data analyses on large and disparate datasets to gather insights required to make key business decisions, including renewal data, product adoption, and book of business planning/resourcing
• Continuously develop and scale the team to support the needs of the organization

What You'll Bring:

• 5+ years of experience leading Revenue Operations or Sales Operations for high-growth B2B SaaS
• Experience working with multiple customer and product types concurrently
• Deep knowledge of tools in the Revenue stack: Salesforce, Hubspot, LeanData, etc.
• Capable of building complex sales forecasting models
• Comfortable building automated dashboards with solutions like Klipfolio
• Experience growing teams from scratch and managing managers.
• Experience supporting large go-to-market teams (200+ people).

NexHealth Values

• Solve the customer’s problems, not yours
  When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do
  As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
• Take ownership
  Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intent
  Be direct, proactive, transparent, and frequent in your communication. 
• Default trust
  As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles
  We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.

Benefits

• Competitive salary plus equity
• Full Medical, Dental and Vision
• Unlimited PTO

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