We are seeking a highly skilled and experienced Head of CRM (Salesforce) to take full ownership of our client CRM ecosystem and lead a team of eight CRM administrators. This individual will lead the strategic direction, development, and day-to-day management of Salesforce to support our unique business processes and ensure optimal performance.
The ideal candidate will bring expertise in Salesforce development, system architecture, team leadership, and strategic alignment to drive results.
Key Responsibilities:
- CRM Leadership and Strategy: Define and execute the strategic vision for Salesforce CRM to align with business objectives.
- Ensure Salesforce setup supports unique operational requirements and scalability.
- Act as the primary point of contact for all Salesforce-related decisions and updates.
- Development and Customization: Lead the design, development, and deployment of custom Salesforce solutions, including custom objects, Lightning components, workflows, and integrations.
- Manage ongoing CRM development to meet evolving business needs.
- Oversee the implementation of API integrations with third-party systems.
- Ensure adherence to Salesforce best practices and maintain system integrity.
- System Administration: Oversee all administrative functions, including user management, permissions, data management, and system maintenance.
- Manage system updates, new releases, and upgrades while minimizing disruptions to users.
- Proactively monitor system performance and address issues as they arise.
- Team Leadership: Manage and mentor a team of 8 CRM administrators, ensuring efficient system management and team performance.
- Set clear goals and expectations for the team, monitor progress, and provide regular feedback.
- Foster a collaborative environment that encourages knowledge sharing and professional growth.
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Data Management and Reporting: Maintain data accuracy, integrity, and security within Salesforce.
- Design and implement advanced reporting and dashboards to provide actionable insights to leadership.
- Work with teams to establish KPIs and track system performance.
- Process Optimization and Automation:
- Identify opportunities to optimize workflows and improve user experience.
- Implement automation solutions to reduce manual effort and improve efficiency.
- Training and Support: Develop and deliver Salesforce training programs to ensure user adoption and proficiency.
- Provide ongoing support to end users, addressing issues and gathering feedback for continuous improvement.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 7+ years of Salesforce experience, including system architecture, development, and administration.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer, Salesforce Architect, CPQ expertise) strongly preferred.
- Proven track record of designing and implementing custom Salesforce solutions for unique business needs.
- Experience managing teams of developers and administrators, including direct supervision of at least 5 team members.
- Expertise in API integrations and third-party system connections.
- Strong data management and reporting skills, including advanced knowledge of Salesforce reporting tools.
- Exceptional communication and leadership skills.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
Top Skills
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
