Hardware at TRACTIAN
The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.
What you'll do
As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving and testing will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.
Responsabilities
- Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
- Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
- Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
- Generate and maintain documentation for test results and repeatability.
- Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
- Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
- Teardown documentation for field failure analyses.
- Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.
Requirements
- Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
- Basic knowledge of electronic circuits, components, and schematic design.
- Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
- Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
- Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
- Intermediate English fluency.
- Live or have availability to move to Sao Paulo.
Bonus Points
- Experience with scripting languages such as Python.
- Basic knowledge of programming languages such as C.
- Experience with other low-level programming languages.
- Fluency in English proficiency.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
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