GTM Training & Enablement Program Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

GTM Training & Enablement Program Manager 

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

This role in particular is critical as the GTM Enablement team seeks to achieve two new goals in 2025: 1) develop meaningful partner enablement programming via our newly established Center of Excellence (CoE) in Japan (70% of your time) and 2) deliver targeted regional enablement that serves the needs of our internal Japan stakeholders (30% of your time).

Please note that a requirement for this role is to be fluent in English. 

How You’ll Find Success 

• You possess a genuine passion for educating employees and partners, demonstrating a commitment to coaching and developing skills that drive meaningful business outcomes.
• You excel in establishing and nurturing strong relationships with key cross-functional leaders, adeptly balancing the diverse needs and priorities of all stakeholders to foster collaboration and support.
• You have a strong track record of success in identifying challenges and implementing effective solutions, showcasing excellent problem-solving skills that enhance program delivery and impact.
• You maintain a high level of attention to detail and a focus on quality when producing work, ensuring that all training materials and programs are polished, impactful, and aligned with organizational goals.
• You thrive in fast-paced environments and approach your responsibilities with an autonomous drive, taking the initiative to get the job done while continuously seeking ways to improve processes and outcomes.

How You’ll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Help develop our nascent Japan Partner Center of Excellence and define what our regional enablement strategy should look like.
• Expand your enablement expertise.

Things You’ll Do 

• Work closely with regional stakeholders (partners and internal employees, including leadership) to develop a perspective on enablement programming that will move the needle on Qualtrics’ business.
• Manage enablement projects from start to finish - conducting research and interviews to inform course content, building training materials, coordinating delivery logistics, presenting training deliverables, and assessing training effectiveness. 
• Coordinate with the broader Japan CoE, as well as CoEs in other regions, to ensure consistent and scalable partner programming across the globe.
• Train and present to small and large groups of GTM employees and partners.
• Create compelling and interactive learning activities and knowledge checks that enhance retention.
• Support translation efforts to ensure our content is available in Japanese to our partners. 
• Communicate newly released training content via internal marketing channels.
• Measure impact through strong data analysis tied to KPIs.

What We’re Looking For On Your CV

• 7+ years of experience in a customer-facing support role (i.e., Technical Account Manager, Account Executive, Customer Success Manager) or in training and enablement
• Exemplary interpersonal skills 
• Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment
• Experience delivering effective training experiences in person and over Zoom, with facilitation skills that drive learner engagement and enhance content retention
• Outstanding organization and prioritization skills
• Ability to work independently in highly ambiguous, shifting environments
• Bachelor’s degree
• Knowledge of curriculum development and adult learning methodologies
• Experience in the field(s) of Market Research, Customer Experience, and/or Employee Experience

What You Should Know About This Team 

• Broad purview: We work across regions and functions, so there’s always something new to learn!
• Direct influence on key company metrics, including revenue, expansions and renewals. 
• Strong focus on professional development. 
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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