Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
Intercom is looking for a Senior Recruiter to help scale our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our business teams, with a focus on GTM hiring in EMEA. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Intercom’s business to design strategy and differentiate Intercom in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.
What will I be doing?
- Manage the full cycle recruiting process by creating robust pipelines through active sourcing of multiple channels, screening resumes, interviewing, and closing candidates.
- Partner with Intercom’s leaders and Hiring Managers to deeply understand their needs.
- Influence and advise stakeholders on their recruiting approach, strategy, and processes.
- Attracts and converts passive talent through effective and authentic storytelling of company strategy and business goals.
- Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.
- Provide an excellent candidate experience and serve as a trusted partner.
What skills do I need?
- 5+ years of full cycle recruiting experience in a high growth tech environment.
- Expertise and EMEA talent market intelligence across GTM teams (Marketing & Sales).
- Creative recruiting approach and capable of attracting and converting talent.
- Proven track record of meeting and exceeding hiring goals.
- Data and metrics driven, ability to use data to inform decisions.
- Strong analytical, conceptual, and problem-solving abilities.
- Passion for building and managing diverse pipelines.
- Aligned with Intercom’s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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