[GSC] EUV Global Support Engineer

GSC Engineer

Global Support Center 는3rd line 엔지니어로서 세계 각국의 고객사EUV장비에서 발생하는 기술 문제에 대한 원격 진단 전문 부서입니다. 이슈 분석을 통해 근본적인 원인을 파악하고 이를 해결하기 위한 기술적 계획을 수립합니다. 영어로 전세계 엔지니어들에게 지식과 전문성을 공유하며,  문제를 해결한 경험을 바탕으로 개선할 점을 찾아내어, 더 나은 서비스 제공을 위해 노력합니다. 여러 국가에서 발생하는 이슈들을 경험하며Technical 전문성과 리더쉽을 개발할 수 있습니다.

• 전세계 EUV Technical Support Engineer (2nd line) 들로부터 올라온 이슈를  GSC 팀이 (유럽, 아시아, 미국)  협업하여 ASML EUV 장비의 하드웨어, 소프트웨어, 시스템 성능 문제를 원격으로 진단 및 분석
• D&E (4th Line) 과 협력하여 문제를 정의하고 솔루션을 제공
• ASML EUV장비에서 발생할 수 있는 문제를 해결하기 위해 필요한 지식 및 기술 습득 및 방향책 수립, 제시
• 이슈의 근본적인 해결책을 찾고, 향후 동일 이슈가 발생하지 않도록 예방 조치를 취합니다.

지원 자격

• 이공계 석사 이상 학위 보유자 (물리, 기계공학, 메카트로닉스, 전자, 공정기술, 항공우주공학과 우대)
• 영어 커뮤니케이션 우수자 우대
• 해외 출장에 결격 사유가 없는 자

첨부 서류

• 성적증명서, 졸업(예정)증명서, 공인 영어 성적 증명서
  *공인 영어 성적 증명서: TOEIC 750, TOEIC Speaking IM3, OPIC IM2이상
  영어권 국가 해외대학 졸업자는 영어성적 제출 불필요(optional)

근무 조건

• 근무지: 화성

Introduction

Our CS EUV Global Support Center (GSC) ensures advanced remote technical support from 3 different continents (Europe, Asia, and North America) collaborating with the worldwide ASML teams at ASML’s customer sites. The technical issues encountered on ASML’s machines are highly complex: collaboration by GSC engineers in cross-functional engineering teams is key to get to a clear diagnosis of hardware, software or performance issues. After diagnosis, GSC is responsible to create technical action plans to repair and recover the system. GSC may also travel onsite to help the local ASML teams handle issues locally. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future.

Are you known for your excellent troubleshooting skills, passion for engineering and service mindset? And are you up for an exciting new challenge in which you become part of a company that leads the development of the entire semiconductor industry? Then this is your chance to join ASML’s Global Support Center in South Korea!

Role and Responsibilities

Role

As a Global Support Engineer EUV for a specific technical competence, you are the remote diagnostic expert for technical issues that occur on ASML’s machines at worldwide customers. As engineer you are responsible to troubleshoot & resolve issues related to equipment and performance problems in various technical competencies. Next to that identify structural solutions to prevent issues from happening or being escalated to GSC again. And share lessons learned with the local teams. You make use of advanced diagnostic tooling to troubleshoot hardware, software or system performance issues

Responsibilities

Solving complex technical problems by remotely analyzing data, creating deterministic forward looking action plans, managing escalations, and delivering on-site support when requested at customer sites.

Being part of the New Product Introduction process to gain the required skills and knowledge to independently support field escalations of new products.

Prevent future escalations by using ASML internal processes to determine the correct structural resolution.  This includes engineering design changes, updates to the product service mix, and closing local team training gaps.

Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers to increase the efficiency of our customer service. You mentor trainees, deliver feedback on potential improvements and identify learning by use of the Incident Repeat Prevention process.

Finally, share the lessons learned within the organization.

Education and experience

Qualification

• Master or PhD degree in technical sciences (Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent experience is preferred.

• Those who are not disqualified from overseas business trips

Skills

Working at the cutting edge of technology, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Strong communicator in English (both oral and written);
  - Able to deliver information logically

• Strong analytic capability and a pro-active attitude;
  - Understand consists of hardware from various function clusters.
  - Understand mechanical layout / control system
  - Understand principal of diagnostic
  - Be capable of leaning new skill actively

• Flexible in working hours, travel and work environments;

• Independent personality;

• Team worker, good social skills, customer-oriented;

• Able to plan and set priorities.

Documents to Attach

• Transcript (성적증명서)

• certificate of (expected) graduation (졸업(예정)증명서)

• certified English transcript (공인 영어 성적 증명서)
  *Certified English transcript: TOEIC 750, TOEIC Speaking IM3, OPIC IM2 Graduates from overseas universities in English-speaking countries do not need to submit English scores (optional)

Location

• This position is located on-site in Hwaseong, South Korea. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation. A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).

• The position will include occasional domestic or international travel (up to 30% of the time).

• 40 hours a week (weekend work once a month)

Others

* ASML 해당 공고간 중복지원 불가
* 영문이력서를 포함한 자유양식의 이력서 및 필수제출 서류를 하나의 파일로 첨부
* Working Location : 화성

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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