Management Level
H
About EQ
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.
EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.
There has never been a better time to join EQ
Role Summary
In this role, you will analyze fraud queries and activity, ensure that all cases are recorded and escalated in accordance with policy, and manage the case to completion.
Core Duties/Responsibilities
- Analyze Fraud queries relating ensuring the case is recorded and escalated in line with policy and managed through to conclusion.
- Undertake any relevant internal and external reporting requirements.
- Propose changes to process to mitigate risk where relevant.
- Work independently within policy and procedure with minimal guidance and seek clarity and support where appropriate.
- Liaise with other internal functions and external companies and clients as appropriate.
- Ensure fraud cases are escalated internally appropriately.
- Maintain a level of technical and business knowledge to manage cases through to conclusion.
- Support the ongoing development of the fraud reporting tool and champion its use where possible.
- Support ongoing development and learning of other team members.
- Ensure documented procedures, guidance and policy are maintained, reviewed, and updated regularly with regards specifically to fraud.
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills, and behaviors:
- Excellent IT skills especially knowledge of core Microsoft Office applications
- Excellent knowledge of EQ Systems
- Self-organization
- Self-motivation
- Ability to learn new tasks with minimal supervision
- Ability to plan tasks and keep to timescales
- Ability to identify system/process improvements
- Able to write reports /communicate with Senior Managers
- Good communication skills (both written and oral)
Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
- 31 days + 9 bank holidays (UK)
- Comprehensive Medical Assurance cover
- Two-way cab transport for staff working in UK & US shift
- Maternity leave of 6 months full pay, 10days paid paternity leave
- Accidental & Life cover 3 times of concerned CTC
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Top Skills
What We Do
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.
Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.
