GreenLake E2E operational process owner
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
Global Process Owner for HPE GreenLake Partner Ordering and Invoicing
This role has been designated as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
What you’ll do:
- Own the process from a business perspective, single point of contact for all queries
- learn and understands the details of the operational process while keeping their eye on the bigger strategic picture (which is ultimately geared toward customer satisfaction).
- ensure it is being documented in the standard way, responsible for any updates, alignment with the policy and compliance
- Drive and support changes in the process
- Drive continuous measurable process improvements, including at least one walk thru per year and challenge always the status quoi
- Drive a maturity assessment of the process
- maintain a pipeline of process improvement initiatives
- drive automation and simplification of the process
- Works with and manages cross-functional project teams to drive improvements.
- Conducts rigorous, data-driven analyses to diagnose the current state and model future outcomes for business performance, focused on how process changes or capability adoption can drive both a better experience and productivity improvements in the order booking process.
- Defines, manages, and evaluates improvement plans to ensure they are operationally executable.
- Partners with stakeholders to identify and implement operational experience improvement initiatives.
- Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert for process improvements.
- Frequently contributes to the development of new ideas and methods.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Provides direction and guidance to process improvements and establishing policies. Frequently represents the organization to external partners/ customers/ clients. employees.
What you need to bring:
- Be the first point of contact for partner related process changes in order booking and invoicing
- Assessment of order booking processes within Solutions Operations, from a partner perspective
- Design, oversee and deploy process improvements / automations in Solutions operations and for partners
- Influence an API roadmap with a focus on HPE GreenLake
- drive automatization of processes using desktop automation and workflows
- Ensure adoption and measure benefits / adherence.
- Drive a no touch journey, spot manual activities and drive automation of order booking
- Work in close collaboration with Solutions operations and the business
- evangelize usage of standard templates for SOW business
- Drive business improvement project in collaboration with the business
- Document process changes in business process mapping tools
- Excellent knowledge about our partner engagement model and HPE GreenLake
- SAP experience
- Analytical skillset, data driven and business outcome oriented.
- Ability to drive MOC in the solutions operations organization
- Workflow automation skills (conceptual)
- Ability to work with limited management supervision – self driven
- Willingness to work in global teams and different time zones
- Close collaboration with business and solutions operations
- navigate thru obstacles.
- Excellent communication skills towards partner and customers
- Automation mindset – RPA knowledge
- Project management certification such as PMP/PMI certification
- Lean Six Sigma Blackbelt or equivalent improvement framework.
- Change management experience.
- Advanced facilitation skills
- Excellent Microsoft Excel skills
Personal Qualities and Skills:
- Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
- Values driven: reinforces our HPE values through day-to-day actions and behaviours
- Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
- Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization
- Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results
- Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision
- Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
- Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
- Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change
- Excellent Microsoft Office skills
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Decisions, Business Development, Business Metrics, Business Performance, Business Strategies, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Cross-Functional Teamwork, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Leadership, Long Term Planning, Managing Ambiguity, Personal Initiative {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Business Planning
Job Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
